Roon requires server restart to play music (ref#I9MR9F)

[David_White1 (David White)]

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· After using ARC outside, Roon fails to play anything at home until server restarted

Tell us about your home network

· Nothing to tell

[David_White1 (David White)]

This is a new problem that has occurred every day since the new update (2.60)
After going for a walk with ARC on my phone, coming back to any home endpoint to restart home playback, all songs fail to play on home roon remotes (even local files) and it just quickly skips song after song.
It is not possible to play any song (local, Qobuz, Tidal) from any point in any remote app (even on the server itself) until the server is restarted. The server is responsive and idle, it just cannot play anything back.
This occurs consistently after walking out with ARC, and happens whether or not I have paused or closed ARC entirely (which I figure is causing some kind of conflict over which thing has the right to play music at this moment?) thanks.

[noris]

Hello @David_White1 ,

Thanks for reaching out. Just to confirm, this issue is happening inside the ARC app, or the regular Roon remote app? We are aware and investigating an issue similar to this regarding the Roon app, but not the ARC app. Please confirm. Here is the main tracking thread regarding this issue:

Roon Ready Playback Failing to Initialize After Update to 2.58, Restart Potential Workaround [Roon Investigating]

Select your Nucleus model from the list below · Nucleus One I'm having trouble with my Nucleus hardware · Other Select the option that fits best · Roon playback issues after update Describe the issue Music will not play and skips tracks after completing update on 1/30/26 . On OS Version 2.1 (build 271) and Roon Version 2.58 (build 1608). This occurs when I power off my DAC. After powering DAC on, Roon does not play music. In order for playback to return on Roon I must reboot my Nucleus One.

[David_White1 (David White)]

It occurs in the regular roon remote app, on any device including on the server itself. It only occurs shortly after I return from a mobile ARC session. Hope that helps. Thanks

[David_White1 (David White)]

@noris this happened again today. This happens every time I have used ARC since update to 2.60; the server can’t play music anymore from any other endpoint. It is an easily reproducible bug that means this music software stops being able to play music of any kind until the server is manually restarted.

[benjamin]

Hi @David_White1,

You were likely experiencing a known service outage with our upstream DNS provider. How are things performing today? Are you still having issues?

Thank you!

[David_White1 (David White)]

Hi Benjamin, this started maybe 3 days before the outage.
It has worked fine today (i.e. I have been unable to reproduce the issue), will post again if it still happens later. Thanks

[noris]

Hello @David_White1 ,

Thanks for letting us know. Hopefully the system remains stable but should you encounter further issues, please let us know!

[connor]

This thread is now closing due to inactivity. If you do encounter a dropout moving forward, you can reactivate the conversation by submitting a new tech support request here and our team will pick up the case. Thank you!