Roon restarts computer

[miguel_cortes]

Roon Core Machine

Windows 10 64 bit
AMD Ryzen 9 5950X
Nvidia RTX 3080
Asus ROG STRIX B550-E MOBO
64GB G.Skill F4-3600C18 DDR4

Networking Gear & Setup Details

Computer connected to Amplifi Router by Ethernet

Connected Audio Devices

KEF LSX via Optical Cable into Steelseries Wireless pro USB Interface

Number of Tracks in Library

less than 1500 tracks

Description of Issue

Computer restarts randomly after some time with Roon playing music.

[miguel_cortes]

my computer is very similar to the one on this topic, and he had the same issue.

Computer crash of Roon software

Roon Core Machine Windows 11 AMD Ryzen 9 5900x 32GB RAM Nvidia RTX 3080ti Networking Gear & Setup Details Azus RT-AX88U Connected Audio Devices Cambridge Azur 851n Number of Tracks in Library 3000 Description of Issue Computer goes black screen and reboots after a while using Roon newer else. I tried using combability mode for win 8 and it works little better. My free trial ended when I wanted to end the subscription to try for a month and I had to pay to get it to work I wan…

[miguel_cortes]

how can i get support from the roon team, it is a great product but cannot enjoit it with this kind of issues,maye a support forum for a paid suscription is not the best idea, 10 days with out answer at all.

[SukieInTheGraveyard (This one time, at Bandcamp... I spent too much money!)]

@support - any ideas to help?

[Suedkiez (Just a fellow user like you)]

@Andreas_Andersson1 can you tell us what you did in the below thread to make it work?

Computer crash of Roon software

now it works… outerwise ill come back for more help. Andreas

[benjamin]

Hey @miguel_cortes,

My apologies for the delay in following up! In order to dig deeper into this issues, we’ll need you to send over a set of manual logs from your Win10 core.

Please note the exact local time + date when this issue next occurs and the name of the track that was playing and upload your Roon Logs by using these instructions and send over a set of logs to our File Uploader?

On top of this, can you confirm that both your motherboard BIOS and your graphic drivers are up to date?

-Ben

[miguel_cortes]

hi Benjamin i already uploaded the log file bios and VGA updated to last versions, i cancelled my suscription due this issue, is it possible to have a trial to keep trubleshooting? dont want to pay the suscription again an go back to having this issues.

[benjamin]

I have followed up with next steps via a PM @miguel_cortes please get in touch there