Roon ROCK connection issue after ISP change (ref#6EGEW1)

[thlunsford]

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· "Looking for your Roon Server"

Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.

· No, the issue remains the same

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *WiFi*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Roon Optimized Core Kit* (ROCK)

Select any of the following components that are present in your local network setup

· *Mesh networks*

You mentioned a mesh network in your setup. Certain common mesh networks might require slight reconfiguration to support Roon.

· Google Nest

Click below for next steps with an Google Nest mesh network.

· I still need help.

Describe the issue

Cannot locate Roon ROCK after changing internet providers

[noris]

Hello @thlunsford ,

Can you please confirm where the PC and the ROCK are connected in terms of the network configuration? I am looking over your account diagnostics and I notice that the ROCK is currently on a 192.168.86.XYZ subnet while your PC is on a 192.168.1.XYZ subnet.

Roon won’t work properly across subnets and what most likely happened here is that the ISP introduced another router with the change. The solution here would be to connect both ROCK and PC to the same router, or to place the new ISP gear in “Bridge Mode” so that it does not do any DHCP routing, sometimes ISPs can do this remotely if you’d like to give them a call.

[thlunsford]

Things seem to have resolved spontaneously. I never got around to connecting the ROCK and PC to the same router or used bridge mode as you described. A few days later, I was able to connect back to the ROCK and play music. Any idea what could account for this?

[benjamin]

We’re glad to hear it @thlunsford! We weren’t able to see anything obvious from your Roon Server diagnostic report, but certainly let us know if you run into similar issues down the road.

Happy listening!