· None of the above quite fits
· None of these quite match
· I'm running Roon Rock on a TNTGL357 NUC 11th gen i3 4GB RAM. It was hanging every 10-30 days. I found a 2025 BIOS update and now it hangs every 2 days. I don't believe it is overheating. Is this common? Anything I can do before replacing it? Thanks
· ASUS ZenWiFi AX
Hello @Kevin_Smiley ,
Thanks for reaching out. When you say that it is hanging, can you please be more precise regarding the symptoms? Does music playback suddently stop? Do you see “Waiting for your Roon Server” error anything similar? Can you note the exact local time + date when the next hang occurs? We’ll enable diagnostics for your account and see if there are any specific errors around that timestamp. Thanks!
For the Web page I get the message, “This site can’t be reached” 192.168.1.200 refused to connect. In the app on Windows it says “Oh oh, something’s not right” Make sure server is on and you are connected to the same network. I have to hold the power button on the NUC for 10 seconds to turn it off. Boots back up fine. Seems to me like the Web server service is hanging on the NUC
How many tracks do you have in your library. If RoonServer runs out of memory it just crashes without warning. So, it could be a sign you running into memory issues.
Hi @Kevin_Smiley,
Thanks for the additional information! The next time you experience this issue, could you jot down the date and time?
From there, we’ll enable diagnostics on your Roon Server to take a closer look at what might be happening behind the scenes.
The fact that it requires a hard 10-second power button reset suggests the kernel has panicked or the hardware has entered a “deep sleep” state it can’t wake from.
192.168.1.200. Is this IP reserved in your router's DHCP table? If not, another device might be trying to claim that IP every couple of days, causing a network collision that freezes the service.
We’ll be monitoring for your reply and results! 
I hooked a monitor up to the NUC. Hopefully I will get an error message when it hangs next time.
I couldn’t find anything on C-States. There was a turbo function for the processor I have turned off for now.
I was able to find and disable SpeedStep setting
I verified UEFI boot
My money is on Ethernet driver lockup. IIRC the Nuc11 had issues here with the Intel I225-V. The bios update could have made it worse. I believe they replaced it with the V2.
May be able to work around this in the Bios. Look for anything mentioning ASPM (Active State Power Management) or PCIe Power Management and try disabling it there.
Ideally we need pcie_aspm=off which is a Linux kernel boot parameter, which on a normal Linux system you’d add to the GRUB config line. Since you can’t do that on ROCK, checking the Bios is all you can do.
Another way to confirm this to buy a USB to Ethernet dongle. Most I’ve tried worked with Rock.
For the IP address I have a MAC reservation in my router’s DHCP for the NUC’s IP
Thanks Mr. Flibble. The PCIe ASPM Support was already disabled. That was a good thought. I think I have a ENET dongle here somewhere. I did find a Belkin dongle that worked with the NUC. I’m going to try it next time I get a kernel panic or the internal nic goes to sleep.
So it’s 2 1/2 days and still up. I bought a USB 3.0 Gbit dongle from Amazon (TP-Link UE306 $10) but didn’t try it yet. Just disabled the SpeedStep and Turbo CPU options so far.
Hey @Kevin_Smiley,
Thanks for the update here and thank you @Mr.Flibble for your thoughts as well. Certainly keep us in the loop how things perform over the next few days as well. 
It made it six+ days then I had a home power failure. This time I have loaded some more ripped CDs which would usually trigger a crash within a couple days prior to me upgrading the BIOS.
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