Hello @Gary_Cardinale
Thanks for reaching out to us with your question. We’d be happy to help.
From what you’ve described it sounds like you’re not getting data on the ethernet port of your Roon ROCK. Please try rebooting your Modem and Router to start. If that doesn’t work lets take the switch out of the configuration next, connect the ROCK directly to the LAN output of the router. If this doesn’t work please try a different ethernet cable. Hopefully one of these steps will get you going again.
If none of these fixes are successful please provide a detailed description of your current setup using this link as a guide.
Make sure to describe your network configuration/topology, including any networking hardware currently in use, so we can have a clear understanding of how your devices are communicating.
We’ll get right back to you once we have a good look at your setup info. Thanks!