Roon Rock update stuck on 2.47 build 1510 (ref#6NKHOF)

Support
1

What’s happening?

· Other

How can we help?

· None of the above

Other options

· Other

Describe the issue

Roon Rock is not able to update, stuck on 2.47 build 1510.

Describe your network setup

Simple ethernet network, works fine

2

Is there a way I can manually force an update? My Rock has been steady for over 2 years.

3

Try using the Web Administration Interface page for your ROCK and Reinstall the Roon Operating System. That may clear the glitch.

4

Does I need to do a restore of from my backup after I do the Web Admin resinstall?

Does this wipe my 5TB music files I have on my main drive?

5

From the help article on the Web Administration Interface:

  • Reinstalling the software will not affect your settings or your Roon Database.

And it won’t wipe your music files either.

6

Ok, I ran the Reinstall button from the interface. It only ran for 20 seconds or so after I confirmed then the pop up dissapeared. Didn’t seem like there was any change. I rebooted my machine and tried to run the update in the Roon app, but it repeated the failure like the screensavers above.

7

Can you post a screenshot of your Web Administration Interface screen? That might give Support some more information to work with.

8

I figured out what the problem was. It was not Roon, it was the DNS service I am using at my router, NextDNS. It seemed to be blocking the update service. I’ve used it for a year without problems, but now I guess there is some new block. I changed the DNS service at my router back to a standard one, and rebooted it and then the Roon server, the server showed the new DNS. I then ran the Reinstall button, and it worked!

9

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