Thank you for reaching out to us with your question. My apologies for the delayed response and for your wait. We’ve made some recent changes to the support team structure and some reports have experienced a longer response time than usual.
Since some time has passed I wanted to touch base to get your current status. If you’re still experiencing this problem on the newest Roon build (970) and need assistance please let us know.
I’ve also included some additional details we’ll need in your original post. Please be as detailed as possible
We’ll be watching for your reply and get back in touch as quickly as we can. Thanks!