Roon Core Machine
Nucleus with update during the last week or so; Mac Pro w/ Monterey and iPad Gen 6 w/ IOS 15.5; Nucleus has 1TB internal storage, 2TB external storage
Networking Gear & Setup Details
Comcast wifi (modem restarted), TPLink (lights on); internet/wifi restarted and working OK on both computer and iPad .
Connected Audio Devices
Nucleus to Matrix SPDIF via HDMI to DAC to headphone amp to headphones (also portable Chord Mojo/Poly to IEMs)
Number of Tracks in Library
I don’t know how to look this up; but the problem is playing via Qobuz more than from library.
Description of Issue
Roon settings indicate Qobuz is available, but I cannot play Qobuz files via Roon. (I can play them separately on my portable system without Roon, so my Qobuz account is OK.) When I hit Play for any item that’s not in my Library and should come from Qobuz, the glowing light near the bottom, to left of Play/Stop button, doesn’t go on. Sometimes nothing happens; sometimes I get no sound, but see a message that says the file isn’t available from Qobuz.
I can play some items from Nucleus internal storage, but this seems to have become erratic, with long loading delay.
Basically the problem is that Roon has become disconnected from the Qobuz account that Settings say is available to Roon. It was working fine for months but disconnected today.
Measures so far: Restarted modem, computer, iPad; Roon power on; made sure my Qobuz account is active by playing files on a separate portable system. (Portable Chord system can’t play Qobuz files through Roon either.)
TIA for advice!