Roon says it is supporting Qobuz, but can't access Qobuz files

Roon Core Machine

Nucleus with update during the last week or so; Mac Pro w/ Monterey and iPad Gen 6 w/ IOS 15.5; Nucleus has 1TB internal storage, 2TB external storage

Networking Gear & Setup Details

Comcast wifi (modem restarted), TPLink (lights on); internet/wifi restarted and working OK on both computer and iPad .

Connected Audio Devices

Nucleus to Matrix SPDIF via HDMI to DAC to headphone amp to headphones (also portable Chord Mojo/Poly to IEMs)

Number of Tracks in Library

I don’t know how to look this up; but the problem is playing via Qobuz more than from library.

Description of Issue

Roon settings indicate Qobuz is available, but I cannot play Qobuz files via Roon. (I can play them separately on my portable system without Roon, so my Qobuz account is OK.) When I hit Play for any item that’s not in my Library and should come from Qobuz, the glowing light near the bottom, to left of Play/Stop button, doesn’t go on. Sometimes nothing happens; sometimes I get no sound, but see a message that says the file isn’t available from Qobuz.
I can play some items from Nucleus internal storage, but this seems to have become erratic, with long loading delay.
Basically the problem is that Roon has become disconnected from the Qobuz account that Settings say is available to Roon. It was working fine for months but disconnected today.
Measures so far: Restarted modem, computer, iPad; Roon power on; made sure my Qobuz account is active by playing files on a separate portable system. (Portable Chord system can’t play Qobuz files through Roon either.)
TIA for advice!

Hi,

Did you logged in Qobuz with your email account in Roon? I saw some other posts here that Qobuz changed that. It’s now required to login via your email account when you add Qobuz in Roon.

Kind regards,

Maarten.

My email account is listed in the Roon setting for Qobuz as ‘signed in.’

try rebooting the nucleus.

That helped me with that problem, but I am using ROCK.
grafik

Hi @Kirk_Thompson

Thank you for bringing your issue to our attention. I have only a couple of suggestions for you but more may come as we dig further.

Go to settings>services>and click edit next to Qobuz. Once there, sign out, restart your Nucleus, and navigate to the same location to sign in again.

Please let me know whether or not this does the trick for you and I’ll be happy to assist further.

Wes

Hi @Kirk_Thompson,

Just checking to see how things are going for you.

Please let me know. I’ll be monitoring!

Thanks,
Wes

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