Roon search error message [Ticket in]

Roon Core Machine

NUC ROCK Version 1.0 (build 258) production

Roon Server Version 2.0 (build 1292) earlyaccess

Networking Gear & Setup Details

p
tp-link router both wifi and ethernet

Connected Audio Devices

Matrix mini-i pro 3

Number of Tracks in Library

104679 tracks

Description of Issue

When I search for the word “Bach” I get a “Can’t connect to Roon Search” error
Anything else I search for works fine.

Since you are running Early Access builds, I’ve moved your post into the #early-access category.

Are you running the same build on both your Core and your remotes?

I have to say that I’m not seeing this (I’m also on build 1292):

His Rock shows as production and server as early access.

No, your Roon OS is the production build of 258 - what I’m interested in are the build numbers of the Roon application used in your Roon Remotes. You must be using at least one Roon Remote to communicate with the Roon Core on your ROCK/NUC…

Hi, @Gary_Crouse, I have just tried on my machine and I cannot reproduce the same issue locally. However, I examined the diagnostics report and there is a server-side error related to this search request. I am going to send it to our dev team.

Thanks!


Ivan

Hello @Gary_Crouse,

I might need a few more details from your system, so I’ve activated more verbose logging. Could you please restart your Roon Server, and try the search again? This will not yet solve the problem, but it will give us some better insights on what’s going on.

I should have done that first. The search works now.
Thanks.

The fact that it wasn’t working at first and after the restart it does gave us a good hint about the source of the issue. This means it might still affect users at first after updating to the newest release, so thank you for posting this!

Bonjour

Are you having problems with all search queries or only specific ones? Could you also please try to restart your roon server and let me know if that made a difference?

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