Roon search unavailable error (ref#EUCQBC)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· Roon search not available? Error msg given when we try to use it

Tell us about your home network

· Roon search not working.
Nucleus Titan hardwired

3

Hi @John_Toole,

Thank you for your post.

We can see some failures in diagnostics but need a little more information to pin this down for development. Can you please share the following at your convenience to help expedite our investigation?

  1. When did this start occurring for you?

  2. What pages are affected in Roon?

  3. What is the specific error you see in Roon? Please share a screenshot.

  4. Does search work for you at all? Do certain pages not function, and others do?

  5. Any symptoms elsewhere in Roon?

We’ll watch for your reply.

4

Hi @John_Toole,

Following up here after investigating with the team. The underlying issue should be resolved. Please restart RoonServer from the web admin page and let us know if you still experience these failures with search.

Thanks!