Roon server Application Crashing

Support
1

Roon Core Machine

Windows 11 Pro

Networking Gear & Setup Details

Ubiquiti UMD PRO

Connected Audio Devices

SToM SMS 200

Number of Tracks in Library

10000

Description of Issue

Hi,
Roon crashes in a loop several times a minute. Reinstalling didn’t fix it

Evet Data:

AppName RoonAppliance.exe

AppVersion 1.0.0.0

AppTimeStamp 65305eaf

ModuleName ntdll.dll

ModuleVersion 10.0.22621.2506

ModuleTimeStamp bced4b82

ExceptionCode c00000fd

FaultingOffset 000000000003d082

ProcessId 0x5f68

ProcessCreationTime 0x1da20dfda68d8c4

AppPath C:\Users\guyda\AppData\Local\RoonServer\Application\RoonAppliance.exe

ModulePath C:\WINDOWS\SYSTEM32\ntdll.dll

IntegratorReportId 98f77de4-f94f-4bac-812f-c587bb3b7d49

PackageFullName

PackageRelativeAppId

4

Hi @guy_david,
Thank you for your patience while we worked through the queue. Is the loop occurring when you try to log in? If so try using a different browser to sign in.

5

Hi,

No problem to log in ,It’s look like the problem is in the sever,starts running, in few seconds become Error then start then running again in a loop.

6

If you provide the date and local time we can activate diagnostics on your account and try to track down your issue.

7

Sure, GMT +2 Jerusalem time

8

Sorry, I may not have been clear. I need the actual date and time when you experienced the crash. Not the time zone you are in.

9

Sorry,

image
image1369×934 58.1 KB

11

Hi @guy_david,
Let’s try rebuilding your database using the directions below.

  • Create a Backup of your current database
  • Exit out of Roon
  • Navigate to your Roon Database Location
  • Find the folder that says “Roon”
  • Rename the “Roon” folder to “Roon_old”
  • Reinstall the Roon App from our Downloads Page to generate a new Roon folder
  • Verify if the issue persists on a fresh database before restoring the backup

Also, can you confirm what version of .NET you have installed?

12

Hi,
Unfortunately, reinstalling did not solve the crash

Screenshot 2023-12-07 210232
Screenshot 2023-12-07 210232775×1020 29 KB

Attach .NET ver

13

Hi @guy_david,
Please send us some logs using the directions found here and send over a set of logs to our File Uploader?

14

Hi,
The file has been sent

15

Hi @guy_david,
Is the crash loop still happening? If it is can you also send over the event viewer logs? Unfortunately, the Roon logs didn’t have any useful information.

17

Hi,
evtx file has been sent

18

Hi
I found the problem, the crash only happens when Home Assistant is running on the network,
I don’t understand why

19

@guy_david That is an interesting development. To be clear when you say Home Assistant are you referring to this?

20

Yes, exactly!