Roon server behaving erratically after prolonged vacation (ref#XY8EXP)

[Hernando_Harker]

What best describes your playback issue?

· Music doesn't start when I press "Play"

What type of Zone is affected by this problem?

· *Directly-connected Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Both streaming and local* *library* music are affected.

Do you encounter any playback errors with the "System Output" Zone?

· I don't have a System Output available, but I'd like to keep troubleshooting

How is the affected Zone connected to your RoonServer machine?

· Network - WiFi

Which network audio protocol is the Zone using with Roon?

· RoonReady

Does the device show up at all in Roon Settings -> Audio?

· No, it does not show up there

Does the device play audio from another source when using the same connection?

· The device has no problems with another audio source

Have you checked that Roon is whitelisted in any firewalls?

· I've checked the firewall and the issue remains

If the device has multiple output options, do the other options work as expected?

· Only one output type is affected while the other output type works as expected

Is the device using the latest firmware as per the manufacturer?

· Firmware is up-to-date but the issue remains

What are the make and model of the affected audio device(s) and the connection type?

· Grimm MU1 serial #13-0.003.314

Describe the issue

My Roon server is Grimm MU1 plus tambaqui DAC,working wonderful for one year, going to vacations for 6 weeks, then can not hear music in my system, Roon is erratic changing itself the songs in the middle, don’t obey orders.
Other sources like CD player are playing well,so the system is working OK.
Already disconnect and reconnect power cords and inputs many times and check for updates, having 1.5.9 suppose in the late one in Grimm and the late in Roon too
I can hear in my tablet, not in my system, but the erratic comportment is present too.
Tus for your help

Describe your network setup

Ethernet, Grimm MU1, mola mola TAMBAQUI DAC, AES EBU to preamp audionet

[connor]

Hi @Hernando_Harker,

Thank you for your post.

The team has pulled diagnostic logging from the affected RoonServer and immediately identified playback failures with Tidal files due to corrupt media.

I recommend re-assigning the DNS in your router settings to Cloudflare (1.1.1.1) or another reliable server.

Do you experience any playback errors with local files, as well? If the corruption is within your database, then I recommend immediately restoring from a reliable, early Backup rather than continuing to use the corrupted version of your database.

Please let us know if this helps.