Roon server connection failure (ref#N25WKY)

[John_McPherson (Fairwood Studio)]

Is Roon Server running?

· No, Roon Server is not running.

For Roon connectivity to work properly, both Roon Server and Roon Remote need to be turned on.

· Roon Server is on, but I'm still having trouble connecting.

What do you see on your screen?

· "Looking for your Roon Server"

Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.

· No, the issue remains the same

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Nucleus*

Select any of the following components that are present in your local network setup

· None of the above

Describe the issue

I am unable to connect to my Roon server.

Describe your network setup

Router and network switch

[Mike_LC (Mike)]

Connect an HDMI monitor or TV to the Nucleus to see if the messages displayed when booting it up indicate an issue.

[John_McPherson (Fairwood Studio)]

No Message appears through the HDMI cord

[Mike_LC (Mike)]

If there are 2 HDMI ports on the nucleus did you try both? You should see the system start up message via HDMI.

[John_McPherson (Fairwood Studio)]

I tried connecting both HDMIs (A and B), as well as a TV and Monitor. I’m still getting no signal. The Nucleus is on, and I can see the blinking light that confirms the ethernet is working.

[Mike_LC (Mike)]

Which Nucleus model do you have and how old is it?

Is the router seeing the Nucleus and assigning an IP address? That information would normally be shown in the messages displayed during initialization if the HDMI connection to monitor or TV was working.

More details on your Network setup, Router and switch, could be useful.

The requested information could be helpful to Roon Support when they get to this thicket in their queue. Possibly save some time later by having it available now.

[John_McPherson (Fairwood Studio)]

I purchased the Nucleus+ in 2020. I have a Verizon router with a Netgear GS324PP switch. I’m working on the router connecting to the Nucleus+.

[benjamin]

Hey @John_McPherson,

Thanks for writing in, and welcome to the community! We’re happy to have you here, but also apologize in that it’s an issue that prompted your recent post.

If you’re unable to access the webUI of your Nucleus, with a direct ethernet connection to your router, as well as not seeing anything via a monitor when connected through HDMI, you may be suffering from hardware-related issues.

Here’s more info on how to access the webUI:

RoonOS webUI

If you’re unable to access the above - you’ll want to get an RMA ticket started with our RMA team, as they’re in charge of all hardware-related Nucleus issues. To do so, open the Typeform link below and select ‘Other’ followed by 'This issue is related to a physical component".

Typeform link : Nucleus Troubleshooting

Screenshot for reference:

They’ll help get you sorted out moving forward. Thanks!