Roon Server Connection Issue After Power Cord Change (ref#BRIQ7J)

[Michael_McNair]

Is Roon Server running?

· No, Roon Server is not running.

For Roon connectivity to work properly, both Roon Server and Roon Remote need to be turned on.

· Roon Server is on, but I'm still having trouble connecting.

What do you see on your screen?

· "Waiting for your Roon Server"

What happens if you press the "Select a different Roon Server" button?

· I don't see Roon Server.

Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.

· No, the issue remains the same

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Linux Server* (Ubuntu, Fedora, ArcLinux...)

Select any of the following components that are present in your local network setup

· None of the above

Describe the issue

I have been using Roon without a problem and have enjoyed it immensely. Today, after changing a power cord on one of my power supplies, I listened to music for about an hour. I left and returned later to find the Waiting for Roon server message on my laptop. I've rebooted the server, the router and checked all connections. I also did a reinstall but Roon can't find the server. When I go to sonicorbiter,com, the sonictransporter and ultra rendu both appear but when I select the ip address for the sonictransporter, it says the site can't be reached. I'm at a loss. My setup path is: ethernet cable from router to ethernet switch; ethernet cable from ethernet switch to sonictransport i7 (files are fed to i7 via usb hdd) & to fmc; fmc to (fiber optic) optical module; ethernet cable from optical module to ultra rendu; usb from ultra rendu to dac.

Describe your network setup

My router is provided my internet provider; my ethernet swith is an English Electric 8ws

[daniel]

HI @Michael_McNair,
Thanks for writing in to ask us about this issue. To start troubleshooting we need to take a look at the Roon logs from your Sonic Transport. Please use the directions found here and send over a set of logs to our File Uploader.

While we are looking into your logs here are a few troubleshooting steps you can look at.

1. Try temporarily bypassing your network switch and connecting the Sonic Transport directly to your router.
2. I noticed that you have a Windows server active right now. Has it had any of the same issues that the Sonic Transport has?
3. I noticed you said the Sonic Transport is unreachable including from the Sonic Orbiter site. Can you confirm with their support that there isn’t a problem with the new power supply you installed (e.g. it has the wrong specs for the Sonic Transport)?

Once we look at your logs we will be able to provide more specific guidance if none of these steps help.

[Michael_McNair]

Hi Daniel,

After discussing with Andrew Gillis, I’ve decided to send my i7 sonic transporter to Small Green Computer and have them take a look at it.

Thanks,
Mike