Roon Server connection issue on QNAP TS 253D with subnet mismatch (ref#TD2X9K)

Support
1

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· "Looking for your Roon Server"

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· Roon on a *NAS* (Synology, QNAP, ASUSTOR)

Select any of the following components that are present in your local network setup

· None of the above

Describe the issue

I have installed Roon Server as a new trial user on my QNAP TS 253D running QTS 5.2.9.3451. I have installed it via Docker and following the instructions provided by Roon. The server is running. However, when I try and connect via Roon interface on my MacBook, Roon sees the server but gets stuck in "connecting". There's another slightly odd issue. The MacBook and Roon Server are on the same subnet (198.x.x.x) - this has been confirmed through terminal. However, in the connecting screen Roon shows the MacBook with a different subnet to the server (127.x.x.x). There may be a port issue also - Port 9100 refused, port 9330 open. help please. thanks!

Describe your network setup

MacBook is connecting wirelessly, the QNAP is on ethernet connected via unmanaged switch to Utility Warehouse router (Technicolor DGA4135)

2

Hello @Terry_Willows1,

Thank you for reaching out to our support team.

We are writing to let you know that a new Roon update has been released. Please update your Roon Remote application on your Mac and either update or reinstall your Roon Server on your QNAP NAS, following the steps outlined in this guide.

Additionally, could you please provide the Docker Compose file you used to create your Roon Server container on QNAP?
We are looking forward to your reply.

Thanks.

3

Hello @Terry_Willows1

We just wanted to check in and see how things are going. Were you able to try the steps suggested by Alex, or are you still experiencing issues connecting to your Roon Server?

Please let us know if you still need help—we’re happy to assist further!

4

Hi Vadim. thanks for following up. This is all sorted now. I reconnected my QNAP directly to my router and everything started working! thanks again, Terry