Roon Server crashes on startup with system error note (ref#KTG74T)

Support
1

Hi! What’s not quite right with Roon?

· Roon is slow, freezing or won’t start

Roon is slow, freezing or won’t start

· Roon is stuck updating or installing

Tell us what's going on

· The roon server app tries to start but crashes multiple times before giving system error note

Tell us about your home network

· tried over ethernet and wifi nothing works

2

Hello @vxenoudakis,

Thank you for reaching out to Roon Support.

To better understand what is happening with your Roon Server, could you please provide as much detail as possible? In particular, the following would be extremely helpful:

  1. Screenshots of the system error message you are seeing
  2. A short video showing what happens when you try to start Roon Server
  3. Your operating system version
  4. Whether this issue started after an update, or without any changes
  5. Any recent changes to your computer (system updates, antivirus, drivers, etc.)

The more information we have, the faster we can identify the cause and guide you toward the correct solution.

We’ll keep an eye out for your reply.

3

Hi @vxenoudakis,

We haven’t seen a response, but I wanted to reach out to ensure you’d performed another due diligence step in the meantime.

On MacOS Sequoia (specifically below version 15.7), you’ll need to grant Roon local network permissions in System Settings → Privacy & Security. This likely wont’ cause RoonServer to crash on startup, but it will affect device discovery and can prevent the GUI from reaching the server, even on the same MacOS device.

We’ll watch for a response. If you can share any system errors or crash reports you receive from the OS when Roon crashes, that will greatly expedite our investigation.

4

Hi @vxenoudakis,

The team hasn’t seen any activity associated with your Roon account since your first post here. Let’s try a more heavy-handed step.

This process will fully uninstall and reinstall RoonServer and then restore a Backup of your database to retain your library and customizations within Roon. Please only take this step if you have a reliable Backup of Roon or are you’re willing to rebuild your Roon library from scratch.

  1. Navigate to your RoonServer’s [Database Location]( https://kb.roonlabs.com/Database_Location )
  2. Find the folder that says “RoonServer”
  3. Delete the RoonServer folder
  4. Download the latest version of Roon from our downloads page. ( https://roonlabs.com/downloads )
  5. Install Roon generate a new RoonServer folder
  6. Open Roon and restore your Backup
  7. If you’re rebuilding from scratch, select “use another Roon Server” and look for your Mac listed
Let us know if this helps. Thanks!
5

This thread is now closing due to inactivity; if you require additional troubleshooting assistance, please reach out in a new tech support requestand we’ll reactivate the conversation.