Roon Server Detected but Connectivity Issues (ref#YN01WK)

Support
1

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· "Waiting for your Roon Server"

What happens if you press the "Select a different Roon Server" button?

· I don't see Roon Server.

Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.

· No, the issue remains the same

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Nucleus*

Select any of the following components that are present in your local network setup

· None of the above

Describe the issue

Roon Server Visible But Won't Connect

Describe your network setup

Ethernet through Dell PowerConnect 2824

2

I’m a long-time Roon user and recently wanted to try out a Nucleus+ that a friend is looking to sell. As a favor, he “reset” the Nucleus+ before handing it off to me. It has no internal storage although the issue I’m seeing happens even when I’ve plugged a USB drive into it.
The server web page is visible and the Roon Remotes (both desktop and mobile) can see the server and it reports as being initialized and ready (green dot). However, when hitting “connect” i get the “Waiting for your Roon Server” reply with no end in sight.
I have downloaded the latest firmware, reset the database, etc all to no avail.
I have Roon servers that I can spin up on the same network both from a QNAP NAS and from Mac Mini that work perfectly so I’m pretty confident it’s not the switch or the remotes.
Any suggestions are welcome.

3

Can you post a screenshot of the Web Administration Interface page of the Nucleus? Thanks.

4

Sure. Here it is

Screenshot 2024-08-05 at 16.49.32
Screenshot 2024-08-05 at 16.49.321310×888 52.5 KB

5

Yup - that Nucleus is running “Early Access” software builds, and I’ll bet that you are running “Production Builds” in your Roon setup.

You will need to move the Nucleus on to a Production Build if you want to connect to it.

See the section on moving a Nucleus from Early Access back to Production in this article…

6

BTW, once you’ve connected to the Nucleus, you’ll need to add the USB storage as a Watched Folder manually - it doesn’t get added by default, unlike internal storage.

7

Fantastic. Now for the silly question:
How does one navigate to the Data/Reinstall folder? I tried adding that to URL of the web admin page, but I get a “not found” error

8

Nope - not via the Web - you do it via Windows File Explorer (if you are using Windows) or the Mac Finder (if you are using a Mac).

See:

If it’s a Nucleus, type \\Nucleus in the address field of Windows File Explorer, or \\Nucleusplus if it’s a Nucleus+

9

Thank you very much. All working perfectly.

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10

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