Roon Server does not connect (ref#V8JVYJ)

[halawaska]

What’s happening?

· I'm having trouble connecting to Roon

What type of connection issue?

· Something else

How can we help?

· None of the above

Other options

· My Roon software won't start up

Describe the issue

roon server doenst connect

Describe your network setup

internet directly plugged in my computer with lan

[connor]

Hi @halawaska,

What do you see listed under “Select a Different Roon Server?”

If you haven’t already, toggle on Roon’s local network access permissions. Navigate to your Mac System Settings → Privacy & Security → Local network and toggle on access for Roon.

Is RoonServer online in the background (Roon logo visible in the menu bar) when you’re attempting to access the server per your screenshot?

[halawaska]

Under the “select a different roon server” ?
“need help?”
Yes i see the logo in the menu bar.
my settings are good, all accesses are granted…
nothing works, it is still waiting for my roon server…

[halawaska]

No my roon server is not open anywhere else

[halawaska]

My mac is my only roon server

[halawaska]

i even tried to unistall it then reinstall it…
nothing works.

[noris]

Hello @halawaska ,

Thanks for your message. Can you please confirm if you have a recent backup of your Roon database? If so, I suggest trying to perform a reinstall:

Let’s try a fresh database and see if your issues persist:

• Exit out of Roon + RoonServer (from taskbar area)
• Navigate to your Roon Database Location
• Find the folder that says “Roon Server” and “Roon”
• Rename the “RoonServer” folder to “RoonServer_old” and “Roon” to “Roon_old”
• Reinstall the Roon App from our Downloads Page to generate a new Roon folder
• Verify if the issue persists on a fresh database before restoring the backup

Here is the process outlined from a macOS machine:

[halawaska]

I had too many technical issues in a short lapse of time with Roon and decided to unsubscribe and go for Audirvana instead. Very satisfied with my decision so far. Thank you for your help
Have a good day.

[daniel]

Hi @halawaska,
I’m sorry to hear about that you’ve become frustrated with Roon. If you’d like to try troubleshooting again please let us know and we can set you up with another trial period to see if we can get you up and running.