Roon Server experiencing frequent freezes and skips on Nucleus+ with large library (ref#6HUVR5)

Support
1

What app are you having the slowness issue with?

· Roon

What kind of performance/speed issue are you experiencing?

· The app is crashing

Please try to reboot your Roon Server

· Yes, rebooting helps, but the issue returns after some time

Please try to reboot your networking gear (Router/Switches/etc.)

· No, the issue is still the same even after a reboot

Is there any change in behavior if you try to navigate to Roon Settings -> Library and set both Background and On-Demand Audio Analysis to Throttled or Off?

· No, the issue is still the same

Does the issue happen on multiple Roon Remotes (controllers) or just one?

· I only have one Roon remote to test with

Please try to restart your Roon Remote (controller) app

· No, the issue is still the same even after a restart

What is the operating system of your Roon Remote (controller)?

· Android

Reinstall Mobile Roon Remote App

· No, I am still having the issue even after reinstalling

Router Domain Name System (DNS) change

· I don't know how to do this

What is the operating system of your Roon Server host machine?

· Nucleus

Which model Nucleus do you have?

· Nucleus+ Rev A

Describe the issue

I really like Roon, but it is proving increasingly frustrating for me to use. My Roon Server is a Nucleus+ (with a 4TB SSD) and I am tending to use an Android App on my Sony ZX700 Walkman to play music. This morning the App has either frozen while playing tracks or skip through a track multiple times. This is not an exception, unfortunately. While typing this, I received the inevitable blue circle with the "Waiting for your Roon Server" message followed by the unhelpful "Uh oh, something's not right" before Roon goes through the process of restarting.

I have a large library, with around 30,000 albums through a combination of local files, Tidal and Qobuz. I have no idea as to whether my problems are a function of this such that Roon (or my equipment) is struggling with it or it's a problem with our router or something else. Restarting the router seems to provide a temporary help, but then so does rebooting Roon, which I seem to need to do almost daily.

Describe your network setup

EdgeRouter X but I'm not very technical.

2

I fear that 30,000 albums puts you on the larger side of the Library size but it might be unmanageable.
Do you know how much RAM in yours?
Did you buy it new?
And how old?

3

Hmm, the rev A still might be struggling a bit with that many albums.
If it is stock it should have 8gb of RAM.
See screenshot of specs.

1000011423
10000114231080×2340 335 KB

It’s made for larger library size of course but I am having difficulty finding any documentation stating it’s upper limit.

4

Thank you. I bought the Nucleus Plus new in January 2023. Not sure of the RAM.

5

Well if you bought it new it should have the stock 8gb RAM which should be ok for 30k albums I think.
Probably around 300k tracks give or take.

Is that android app for the Sony from the app store and are both the Nucleus and that app the latest version?

And..when it freezes is it when playing streaming content or your local files or could be any combination?

6

Good day @Garry_Hawker !

I hope you’re doing well today.

We can see that your library is around 250k tracks.

I am afraid that for this amount of tracks you’d need to upgrade RAM.

We do recommend setting it up with 16-24 GB RAM for your use case.

You can find more details here about RAM upgrades:

.

Let us know please should you have more questions!

Regards.

7

Thank you. I’ll explore the upgrade of RAM as you suggest.

8

Good day @Garry_Hawker !

Sure, you’re welcome.

Let us know please if you are going to face any problems with upgrading RAM.

Have a nice day!

Regards.

11

Hi @Garry_Hawker,

Please let us know if we can clarify any details or answer any other questions. Thank you again.

12

Thanks. I’m currently trying to get somebody to help with getting the RAM upgraded as I’m not confident doing this myself.

13

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