Roon Server Fails to Load After Previously Working (ref#WML771)

Support
1

What’s happening?

· My Roon software won't start up

Describe the issue

roon server or roon will not load anymore. Not sure why. Worked a couple of days ago but not now. Please help.

Describe your network setup

eero wired and wireless mesh. Computer that rune roon is wired to the eero which is wired to my incoming fiber router.

2

Hey @Robert_Graeter,

Thanks for writing in! Sorry to hear you’re having issues getting Roon Server started on your windows. Have you tried manually starting Roon Server?

Check your Start Menu for the “Roon Server” shortcut and double click to open it. You also have the option to launch the application at startup, which may help you in the future:

image

If none of the above help, lets try refreshing your Roon Server database:

Let’s try a fresh database and see if your issues persist:

  • Create a Backup of your current database (or if you have a recently saved backup, this is fine. Do not perform the following without a recent backup)
  • Exit out of Roon + RoonServer (from taskbar area)
  • Navigate to your Roon Database Location
  • Find the folder that says “Roon Server”
  • Rename the “RoonServer” folder to “RoonServer_old”
  • Reinstall the Roon App from our Downloads Page to generate a new Roon folder
  • Verify if the issue persists on a fresh database before restoring the backup

Here is the process outlined from a Windows machine:

All Roon_old on Windows

We’ll be on standby for your reply!

3

OK, that worked as it usually does. How do I get ARC to see the new server? Does it need a reinstall too? It’s on my cell phone.

What about restoring my backup? Do you have a procedure for that?

Thank You,

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4

Disconnecting and reconnecting Arc worked to reconnect to the server.

Does Roon automatically reload the backup database?

Bob

5

Hey @Robert_Graeter,

Glad to hear it!

No, you’ll need to select the backup under the option ‘restore from a backup’ when logging into Roon. Were you able to get that process started already?

If not, here’s more info:

Let me know if this helps! :raised_hands:

6

OK, I’ve started the restoring backup process. However, my NAS album storage connection, files and album edits are gone and do not restore. Is there any way to get those back?

It seems like anytime there is a registry edit or cleanup Roon gets wacked. Is that typical experience?

Thank You,

Bob

7

Hey @Robert_Graeter,

Has the network share location changed at all since making the backup you’ve recently restored? You’ll likely be able to fix this by heading to Roon Settings>Storage> Edit the NAS path to reflect its current path, and it should auto-restore your files!

8

No the share location did not change. The location link was lost in the update, so I restored it manually.

Thanks for your help.

Bob Graeter

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