Roon Server fails to load Qobuz favorites and perform searches since January 10 (ref#ANXFAD)

Support
1

What is the operating system of your Roon Server host machine?

· Windows

What kind of device are you using to perform the login?

· Windows

Where are you trying to login?

· I can't log into Qobuz

Please try to restart your Roon Server by closing the Roon Server app in the taskbar (MacOS), task manager (Windows) or rebooting your Roon Server machine.

· No, the issue remains the same

Different device

· I am able to switch to the diffrent device

Are you still facing the issue on the different device

· No, the issue remains the same

Record the timestamp

· from 10 January till now

Describe the issue

since 10 January roon server cannot load and show my full favourites form qobuz , at same time i cannot do any search. it show loading ring . but i can play music from qobus, if album shows on screen. i heed help with it, relogin in qobuz didnt help.

Describe your network setup

all automatic

2

Hello @aviapolisma ,

Thanks for reaching out. Can you please try to clear out your Qobuz cache folder and see if this helps?

  • Exit out of Roon/RoonServer (from taskbar)
  • Find and open your Roon database
  • Navigate to RoonServer/Cache
  • Move the contents of the /Cache folder elsewhere, like your desktop
  • Try restarting Roon and verify if the issue still occurs
3

Hi @aviapolisma,

The cache deletion is the heavy-handed solution, but a server restart will also resolve most cases with this symptom.

The particular symptom of greyed-out artist and album artwork is quite common when a firewall or VPN connection is interfering with Roon’s connection to cloud services. Please try ensuring that Roon is on the safelist for any security software, and try disabling any consumer VPN you’re using with Roon.

4

Hi @aviapolisma,

We haven’t seen a response and this topic thread is going to auto-close shortly without any new activity. Are you still experiencing issues with Qobuz content loading in Roon?

An angle we haven’t investigated is the potential for filtering by: a) overzealous network security (firewalls) b) georestriction (VPNs or proxy-servers, if you’re in an area not technically supported by the Qobuz API), or c) temporary outages that have since been restored.

Do you have any third-party firewalls or consumer VPNs that you use regularly on this network?

We’ll watch for your reply. Thank you!

5

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