Roon Server fails to open (ref#9YG37L)

Support
1

What is the operating system of your Roon Server host machine?

· Windows

What kind of device are you using to perform the login?

· Windows

Where are you trying to login?

· I can't log into the Roon website

Please try clearing the browser cache and cookies for the [l](https://account.roon.app/)ogin page where you have been redirected

· No, the issue remains the same

Content / Popup Blockers

· No, the issue remains the same

Temporarily try to use a different browser

· No, the issue remains the same

Please try to restart your Roon Server by closing the Roon Server app in the taskbar (MacOS), task manager (Windows) or rebooting your Roon Server machine.

· No, the issue remains the same

Different device

· I cannot switch to a different device

Are you still facing the issue on the different device

· No, the issue remains the same

Record the timestamp

· dont know where to find a time stamp

Describe the issue

roon server wont open

Describe your network setup

iq fiber

2

I have closed your duplicate thread for the same issue, please only post once for any given issue, it only dilutes the replies and assistance.
Thank you for your co-operation.

1 Like
3

Hello @Dana_Flood,

Thanks for reaching out and sharing your issue with us.

To help us investigate and guide you to a solution, could you please provide a bit more detail?

What we need to know:

  • The Process: What exact action or process are you trying to perform when the failure occurs?
  • The Step: At what specific step does it fail, and what exactly happens when it does?
  • Screenshot: If possible, please attach a screenshot of the problem or any error messages you are seeing. This is often the quickest way for us to see exactly what you are experiencing.
Once we have those details, we will be able to dive right in and help you get this resolved.

Thanks.

4

click on the desktop icon with mouse , nothing happens. will not open!

5

You say that “Roon Server fails to open” - Roon Server does not have a user interface window - it runs in the background. Do you mean that Roon does not open?

6

Hi @Dana_Flood,

Let’s try a fresh database and see if your issues persist:

  • Create a Backup of your current database (since you can’t open Roon, if you have an older saved backup, this will work as well)
  • Exit out of Roon + RoonServer (from taskbar area)
  • Navigate to your Roon Database Location
  • Find the folder that says “Roon Server” and “Roon”
  • Rename the “RoonServer” folder to “RoonServer_old” and “Roon” to “Roon_old”
  • Reinstall the Roon App from our Downloads Page to generate a new Roon folder
  • Verify if the issue persists on a fresh database before restoring the backup

Here is the process outlined from a Windows machine:

All Roon_old on Windows

Thank you!

7

Hi @Dana_Flood,

From your description, you’re running Roon on an all-in-one Windows setup with Roon and RoonServer installed on the same machine.

If you can’t open the GUI (Roon), please double-check that the Microsoft Defender firewall has Roon.exe safelisted. I recommend safelisting the other Roon processes as well (RoonServer.exe, RoonGoer.exe, RoonAppliance.exe, RAATServer.exe). Here’s a guide.

Do you have any antivirus software or other third-party network security installed? You’ll need to safelist the same Roon background processes in that software, too.

Let us know if this helps. We’ll watch for your reply. Thank you!

8

Thanks for the help! all good now!!

1 Like
9

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