Roon Server Freeze Issue on MacOS During Playlist Changes (ref#24L9R2)

[Steve_Berry]

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· I need help completely uninstalling & then reinstalling a fresh copy of the Roon server on MacOS. I started experiencing a problem where Roon would play an album or playlist, but would then freeze if I added a song or rearranged the order. The progress bar under the song would just slide back and forth for all eternity. I thought I'd uninstalled the Roon server and deleted the database, but when I reinstall Roon, it knows my previous configuration and the problem repeats itself. I've had Roon for years & love the product, but right now, it's unusable. I'd just like to start over from scratch, as painful as that might be.

Tell us about your home network

· This is not a network issue. No VPN.

[noris]

Hello @Steve_Berry ,

Thanks for reaching out and sorry to hear about the issues you’re having. Before reinstaliing RoonServer fully, I suggest we try to reinstall just the UI aspect of the Roon app. I’ll provide the instructions for both below (though try Roon folder only first).

• Create a Backup of your current database
• Exit out of Roon + RoonServer (from taskbar area)
• Navigate to your Roon Database Location
• Find the folder that says “Roon Server” and “Roon”
• Rename the “RoonServer” folder to “RoonServer_old” and “Roon” to “Roon_old”
• Reinstall the Roon App from our Downloads Page to generate a new Roon folder
• Verify if the issue persists on a fresh database before restoring the backup

Here is the process outlined from a macOS machine:

Let us know how it goes!

[connor]

Hi @Steve_Berry,

Diagnostics indicate that you might have performed a database refresh in the meantime. Are you still experiencing these hangs during playback when you rearrange the queue content?

Please let us know the name of the track that was playing (or an approximate timestamp) of the last time the issue occurred. Our team will pinpoint the event in diagnostics and we’ll proceed from there.

Thank you!

[connor]

This thread will shortly close due to inactivity. Please reach out in the meantime if we can assist further or you require additional troubleshooting. Thank you!