· I am experiencing freezes or crashes
· I am experiencing freezes or crashes
· Other
Roon Server Software is disconnecting all the time
Zyxel fiber with N1 connected with Ethernet
Hi @BergeP ,
Thanks for reaching out! I’ve activated diagnostics for your Nucleus and can confirm that the diagnostics package came in. I do see some disconnects, but the reason for the disconnects is unclear, though it did look like you were close to using all the available RAM and then an ARC sync occurred. Does the issue only happen when you use ARC with the Nucleus? If you try to perform an Operating System reinstall via the button in your screenshot, does that help restore stability?
Hi Nori’s,
Thx for reaching out. I got the N1 yesterday and had some problems with backup from my NUC. I just had a disconnection 25 minutes ago but now it looks like all my music is back and no background systems are working regarding import.
In my eagerness of getting the N1 up and running I forgot to disconnect my NUC with ROCK. Are you able to help from your side?
Another thing is that I can’t download to ARC. ARC has always been good to me but with the N1 downloading is an issue. When I disconnect ARC and connect again I get two N1 servers, one seen 4 hours ago, and one active. Also my old Roon Rock server, seen 2 hours ago, shows up. Are you able to delete the ones I don’t use?
I just lost my server again. This is not funny
I have reinstalled a couple of times and nothing is changing.
Hi @BergeP,
Thanks for your post. As long as you still have at least one reliable Backup of the database you intend to migrate from the ROCK to the Nucleus One, you shouldn’t have lost any data despite the message above. There’s always a possibility the Backup itself was corrupted, but the more likely culprit here is that you’ve inadvertently installed overlapping RoonServer machines across these devices and this network during migration. .
Let’s try a few steps to sort things out.
Let us know if this helps. We’ll examine the diagnostics available.
My backup is on a USB stick directly attached to the N1. How do I check the backup outside of Roon? The ROCK is no longer connected but I can reconnect it. In step 3 you say RoonServer not running. Is this on the N1 or ROCK? And do I turn off the server before I repower on the N1?
Hello @BergeP ,
Since the USB stick is connected directly to the Nucleus One, the process can be simplified a bit:
Note: Corruption checking is a periodic process but it mandatorily occurs when trying to create a new backup. If you reboot your Nucleus, it is possible that the corruption still exists, but it will temporarily be hidden until the next backup or periodic corruption check. It is imperative to try to create a new backup to ensure system stability.
Let us know how this goes!
hi Noris,
just finished a restore from backup and the system is doing some background work. I will try to reboot and create a backup.
Is there a way to remove ROON ROCK and get Nucleus One instead. This shows up after the restore of the backup. My OCD needs to remove ROON ROCK:)
If I reinstall Operating System will anything happened to my system?
Thx!
@noris
Serious trouble with the system. Loosing server again and again. Please help
Hey @BergeP,
Thanks for the follow-up!
Unfortunately, it looks like the backup you restored from is also suffering from database related corruption:
Warn: [Broker:Misc] [broker] validation failed: LevelDb.Exception: Corruption:
As a next step, I would try to restore from an older backup that may predate the corruption. Let me know if you have any available to test!
@benjamin
I have a backup from February and I will try that one. What to do if that one also is corrupted? I tell you when it’s done so you can check if it’s okay or not. Sounds good?
Hi @BergeP,
To put it simply, database corruption means that the records Roon is reading from your database are different from what was originally written.
This is rare and has innumerable causes, usually physical, like failing hard drives or an unstable power source (frequent outages, hard power cuts, etc). In some cases, corrupt database records can go completely undetected. Roon constantly scans for evidence of database corruption, but latent corruption can accumulate over time.
If you restore from your second-most-recent Backup and still see “There was an issue loading your database”, try restoring from your oldest Backup and then work forward.
We’ll of course be available to review diagnostics once we hear back. Thank you for the report.
@connor this is my oldest backup. How come this is not happening when the automatic backup, once a month, is running?
And what is the problem with the server disconnecting all the time? This is a brand new N1 and I bought it because I thought it would be trouble free.
Hey @BergeP,
Based on another fresh diagnositc report, it may be pointing to a USB drive failing - more specifically, your Kingston DataTraveler 3.0 : /
See the below error trace:
Debug: [RemotingServerV2] [broker/backups] getting restore items for location: FileBrowser.Entry: ROCK, Kingston DataTraveler 3.0 : /
Warn: [Broker:Misc] [backup] getrestoreitems, manifest file is corrupt: b_20240222105851_a29a98bc-8a56-4e65-bcb3-3d9b4be6a78e - System.NullReferenceException: Object reference not set to an instance of an object.
As a next step in testing, are you able to save a backup to a different USB drive, and see if you run into the same issue?
We’ll be on standby for your reply and results! 
Hey @benjamin , ok this is about the backup but what about the server disconnecting. Any thoughts on that?
@noris @benjamin @connor , hello again! Any news about the disconnecting server? After the latest backup Roon are removing all of my Qobuz albums. What is going on here. Sorry to say but I’m getting tired of trouble. This needs to be fixed.
@noris , @benjamin , @connor ,
