Roon Server icon unresponsive and phone app not loading (ref#1O16IE)

[bdascott13]

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· I see something else

When you try to connect, what screen do you see?

· I see something else

Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.

· No, the issue remains the same

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *WiFi*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· Roon on a *NAS* (Synology, QNAP, ASUSTOR)

Select any of the following components that are present in your local network setup

· None of the above

Describe the issue

i just signed up for the free trial. When I loaded roon, two icons appeared on my PC homescreen. One is Roon and the other is Roon Server.

From what I understand, I am supposed to play music using Roon server but when i double click nothing happens. When I launch the Roon app, music appears and i can play it. But many things are shaded out so i don’t seem to have full functionality.

and when I try to use my phone to control my music it doesn’t load, just keeps spinning.

Would appreciate some assistance. thx. Brad.

[vadim]

Hello @bdascott13 ,

Welcome to the forum!

@bdascott13

From what I understand, I am supposed to play music using Roon server but when i double click nothing happens. When I launch the Roon app, music appears and i can play it. But many things are shaded out so i don’t seem to have full functionality.

This is expected behavior, RoonServer runs only as a taskbar icon since it is running the Server-side duties, while the Roon app connects to the RoonServer instance. To learn more about how RoonServer + Roon works, please see the below guide:

Roon Labs Help Center

Roon has an architecture that is slightly different than what you might be used to. It would first be most helpful to read the marketing material on this, as it is the most helpful in getting the basic concepts down. After reading the above-mentioned…

@bdascott13

But many things are shaded out so i don’t seem to have full functionality.

Can you please clarify what exactly is shaded out for you in this case? The Roon trial and Roon full app have the same functionality, so everything should be working the same.

@bdascott13

and when I try to use my phone to control my music it doesn’t load, just keeps spinning.

What kind of phone are you trying to connect with? Are you saying that the phone is unable to connect to your Roon Server at all and you can’t even load the Home screen? Do other Roon Remotes work as expected and it is just the phone affected?