Roon Server intermittent connectivity issue after restart (ref#Y1LT47)

[detlefkoerger]

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· "Looking for your Roon Server"

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Nucleus*

Select any of the following components that are present in your local network setup

· None of the above

Describe the issue

Roon Server is not reachable. After restarting everything it worked for 30 minutes and stopped not reachable any more we had the same yesterday

Describe your network setup

Roonserver is connected to the rooter by wlan

[vadim]

Hello @detlefkoerger,

Welcome to the Roon community! I’m sorry to hear your server is playing hide-and-seek with your remotes.

Based on our internal tools, I want to clarify a couple of things to help us get to the bottom of this:

1. Hardware Check: You mentioned using a Nucleus, but our systems are currently identifying your server as a ZEN device. Could you confirm which hardware you are using as your Roon Server?
2. Connection Method: In your report, you selected Ethernet, but your description says it is connected via WLAN (Wi-Fi). For a Roon Server, a stable Ethernet connection to your main router is highly recommended to prevent exactly the kind of intermittent “not reachable” issues you are experiencing.

We attempted to pull diagnostics from your server automatically, but because of the connection issues, nothing is reaching our side. We need you to send us your logs manually so we can see what happened during those 30 minutes before it stopped.

Please use the directions found here to package your logs and upload them to our secure File Uploader.

Once the upload is complete, please let us know here so we can dive into the files and find the cause!