Roon server keeps turning off and unable to access \rock\data for codecs (ref#Y7BKG1)

[Angelo_am (CTam)]

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· Roon server keeps turning off. Also, can't access \\rock\data to install missing codecs

Tell us about your home network

· Router is Asus RT-AC5300, switches are Qnap. Server is running on a Gigabyte Core I7 mini pc.

[vadim]

Hi @Angelo_am

Thanks for reaching out.

Based on the diagnostic data, I see that your server is currently up and running. Do you still have the rebooting issue?

Regarding the /rock/data/ access based on your description, it looks like Windows is blocking access to the Nucleus/ROCK internal storage due to its security settings regarding “Guest” access.

This is a common behavior in recent Windows updates (10/11), where the system automatically blocks network shares that don’t require a password. Since Nucleus is designed to be accessible without a password for convenience, Windows essentially puts up a barrier.

We have a step-by-step guide on how to adjust this setting in Windows so you can copy your music files:

Enabling SMB Guest Access for Roon Nucleus / ROCK on Windows

Please give those steps a try and let me know if you are able to connect afterwards!