Roon Server not working and inaccessible (ref#L5UUES)

Support
1

Hi! What’s not quite right with Roon?

· Roon is slow, freezing or won’t start

Roon is slow, freezing or won’t start

· Roon won’t start up at all

Tell us what's going on

· ROON SERVER NOT WORKING AT ALL

Tell us about your home network

· NO SWITCHES NO VPN JUST A STRAIGHTFORWARD FIBER OPTIC MODEM TO MY ISP WITH 500 Gb RECIPROCAL BANDWIDTH

Connection Issues, Login Issues, "Metadata improver paused" errors, “Unexpected Error” messages [Resolved]
2

Hey @MarinRene,

Thanks for writing in and I’m sorry to hear you’re having issues! If you could, please bring your Roon Server online and we’ll take a closer look.

There was a known service outage earlier in the day, there’s a chance you may be fixed at this point - let us know! :+1:

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I am afraid it is still not working.

Everything was fine until a couple of weeks ago.

Since then I have tried everything that I could, changing virtual memory, increasing RAM up to 24 Gb, nothing works.

Please help me as I don´t know what else to do.

Thank You

4

I have just manage to make it work.

Increased the virtual memory to 2.5 times the 24 Gb RAM and it took a long long time to load.

Now after just a few seconds of playing it went silent but the playback apparently was still going.

The clock keeps moving but no sound is heard.
I am sure this is something that came in the latest update because just a couple of weeks ago everything was working fine.

Hope you can help me solve this.

ROON used to be the most reliable app, I hope this is just a glitch that can be fixed.

Thank You in advance for your help.

5

Hey @MarinRene,

Thanks for the reply and additional info - there’s a chance you may have hit a separate service outage taking place earlier this week, which has since been fixed.

How are things performing for you now?

6

Thank you Benjamin

Unfortunately I haven’t found a way to make it work.

Remote connects but the it gets freeze and nothing else happens

As I have mentioned the machine is an I3 24gb ram windows 10.

And everything was working fine until 3 weeks ago.

Is there a solution you can advice me about?

Thank you

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by the way my library holds about 8,500 records and about 168,000 tracks.

Hope it helps.

8

Hi @MarinRene,

Thanks for the update! I’m sorry to say, we’re still experiencing service outages, so connection could definitely still be spotty. Here is the tracking thread around the issue:

We’re hoping to get things sorted soon, so I appreciate your ongoing patience here. :folded_hands:

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Hi Benjamin
Yesterday about midnight I have been able to login and connect correctly and played without any problem until 2 AM or so.
ROON has a connectivity problem without a Doubt.
Please tell me what is your tech support people telling you.
Now we have more than 3 weeks with this problem and I it is totally unacceptable having this so long period without service.
Please tell me what actions are being taken to resolve this issue.
Thank You

10

Hi @MarinRene,

Thanks for the note! This particular issue has only been around for a few days, but nonetheless, please reboot your server and devices again and let me know how performance is.

Thank you!

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Hi Benjamin

The situation is still unacceptable.

I don’t know if my problem is that I am short of muscle to drive my library (8,500 records 155000 tracks)

What do you think?

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HI @MarinRene,

Services have since been restored, I wanted to check in and see if you were still having issues?

If so, please share a more specific date and time around the disconnects and we’ll take another look. Thank you! :raising_hands:

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