I’ll be listening to music and the music will stop and the Roon client (iPad Pro 12.9) will lose connection. It appears that the Roon server on my Nucleus+ has rebooted (see attached). The client will eventually reconnect but then it is glacially slow as it rescans my library. This morning I was browsing Roon while listening and tried to add a Qobuz album to my library which seemed to trigger the reboot. The other two times it has happened the iPad was laying idle and I wasn’t doing anything but listening. This only started happening since the last upgrade. This coupled with all the blank screens I get (detailed in another support post) are making Roon less than pleasant to use. It used to be pretty bullet proof.
I think the next step here is to enable some diagnostics on your account so our technical staff can get some more insight into what’s going on here.
However, before I enable this feature, I’d like to ask for your help ensuring we gather the right information.
First, can you please reproduce the issue once more and note the time at which the error occurs. Then respond here with that time, and I’ll make sure we review the diagnostics related to that timestamp.
Now that I have the timestamps, diagnostics have been enabled on your account. The next time your Core is active a diagnostics report will automatically be generated and uploaded directly to our servers
Once that’s been received, I’ll be sure to update this thread and pass the diagnostics over to the team for further analysis.
The diagnostics report has been received and is with the team for analysis. We see where RoonServer is restarting and the team is continuing to analyze the report for more details. In the meantime, we are hoping that you can provide some additional information that might help:
Can you describe your networking setup? What networking hardware is in use (router, switches, etc.)?
In both cases, we see this issue occurs while playing to a Trinnov device — Has it ever occurred while playing to a different device?
My files are stored on a Netgear ReadyNAS RN51600 that is set to spin down after 5 minutes. My router is an Asus RT-AC3200 and I have a TP-Link 16 port gigabit unmanaged switch. Everything is wired. I really only ever listen on My Trinnov. This has occurred on both my files and Qobuz files. This infrastructure has been in place for quite a while. The reboots only started happening since the most recent update.
As a test, can you try playing to a different endpoint, like System Output of a remote, for some time? It would definitely be interesting to know if this is limited to occurring only during playback of the Trinnov.
Thanks for confirming, @John_Swanson_Swanson. I’ll enable diagnostics to take a look at the incident from last night, but please do keep me updated if it occurs during playback again too so we can take a look.