Roon Server refuses to start [Resolved]

Support
1

Suddenly my Roon Server refuses to start. No error messages, just nothing happens.

Running Win 10, version 1.3 build 222

Where do I look for messages ? c:\Users<user>\AppData\Local\RoonServer\Logs\ is empty …

/bwa

2

found something in event log :

Programnavn med feil: RoonServer.exe, versjon: 1.0.0.0, tidsangivelse: 0x58eff158
Modulnavn med feil: KERNELBASE.dll, versjon: 10.0.14393.1198, tidsangivelse: 0x5902808f
Unntakskode: 0xe0434352
Feilforskyvning: 0x0000000000033c58
Feil prosess-ID: 0x7fc
Feil starttid for program: 0x01d2cd6986bbc852
Feil programbane: C:\Users\bwa\AppData\Local\RoonServer\Application\RoonServer.exe
Feil modulbane: C:\WINDOWS\System32\KERNELBASE.dll
Rapport-ID: 4ba52a70-02cb-4e8e-8610-c154e73d5380
Fullstendig navn på feilpakke:
Relativ program-ID for feilpakke:

and

Application: RoonServer.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.FileLoadException
at Sooloos.App.Main(System.String[])

3

@bwa Did your Windows System recently updated? Did an AV or Firewall got enabled or installed?

4

@Tech_Whisky_Lab No, it’s my server, with no known changes for a long time

5

Should I just uninstall and reinstall ? Does the Roon Server retain my config during a reinstall?

6

I am not a Windows user so I wont be able to answer that. Its a bit drastic to do that in my opinion…

7

Hi @bwa ----- Thank you for the input and sorry to hear of the troubles.

To help me better evaluate this behavior you are reporting to us, may I kindly ask you to please provide the following:

  1. An expanded description of your setup as seen here.

  2. Some further insight into this this issue? Things to consider:

  • Have you always had this problem with RoonServer?

  • If not, can you think of when it started?

  • Were any changes made to your setup before encountering the issue?

  • What troubleshooting have performed thus far? What were the results of your tests?


Looking forward to your feeedback! -Eric
8

Googling that error code seems to point to a possible virus/malware infection? Alternatively, your HDD/SSD may be becoming flaky - have you run an error check on it?

9

I reinstalled the RoonServer, problem gone …

10

For now?
Lets hope it does not come back! :smiley:

I am glad is all sorted out!