Roon Server (Rock) disconnected from the Internet (ref#NE5HWY)

Support
1

Network Setup

· I use my ISP's router alongside a personal router.

ARC Status

· ARC is *Not Ready*

Roon Error Code

· The ARC settings page says "Not Ready," but I can still connect to ARC via cellular data. I'm having another problem.

Describe the issue

Looks like my Roon Server (Rock) is disconnected from the Internet

Describe your network setup

What is ISP

2

Hello @Karl_Schrottenbacher,

Thank you for reaching out to Roon Support, and welcome to our community!

Based on the diagnostic data enabled on your account, we can see that your ROCK device is up and running and has internet access.
Could you kindly describe the issue you’re experiencing in more detail, so we can assist you more effectively?

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