Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.
· No, the issue remains the same
Please select how you've connected your Roon Server to the internet
· Roon Server is connected by *Ethernet*
Have you checked your firewall settings to ensure that Roon is allowed through?
· Roon still won't connect even after checking this aspect
Have you verified that Roon Server is on the same subnet as your Remotes?
· My Remotes and Server are on the same subnet and I still can't connect
Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.
· I've reinstalled the Roon Remote but it did not help
What is the operating system of your Roon Server host machine?
· *Windows*
Select any of the following components that are present in your local network setup
· *Mesh networks*
You mentioned a mesh network in your setup. Certain common mesh networks might require slight reconfiguration to support Roon.
· None of the above
Describe the issue
The roon server shows up. When I press the connect button it says subscription expired, but I have a lifetime subsription. When I log into my account Ican see my lifetime subscription.
Describe your network setup
My router is from AVM and my switches are from tp-link.
Thank you for the screenshot. The message is unambiguous, it says your subscription has expired, so we understand why this is confusing when your account page shows your lifetime subscription correctly.
There are two possible reasons for this, and one of them is not an account problem at all. Your account page is loaded by your browser, but the licence itself is checked by your Roon Server. If the server cannot reach our servers to confirm the licence, it assumes there is none, and this is exactly the screen you get.
So before we involve our accounts team, please check the machine running Roon Server rather than your phone:
On that Windows machine, please open a browser and confirm it has working internet access.
Please open https://account.roon.app on that same machine and confirm it loads and shows your lifetime subscription.
In Roon, please go to Settings, then General, and sign out, then sign back in with your Roon account.
Please restart Roon Server afterwards and try to connect again.
Please also tell us whether that Windows machine sits behind any VPN, DNS filtering service such as Pi-hole or AdGuard, or security software beyond Windows Defender. Any of those can block the licence check while leaving ordinary web browsing intact.
If it still reports the subscription as expired after signing back in, please use the directions found here and send over a set of logs to our File Uploader? Once logs have been uploaded, please let us know so that we can check the server for your files, thanks!
We’ve not seen a response here our diagnostic servers don’t show any activity associated with your servers or remotes since you first posted here.
At your convenience, please follow the steps @vadim has suggested above to confirm whether or not your machine can access Roon’s cloud account servers.
Another, more heavy-handed step (only proceed if you have a Backup available) is to reset the database fully to reassociate it freshly with your account.
Double-check you have a Backup, then take these steps.
