Roon server shuts down and restarts while streaming high-res Qobuz or TIDAL (ref#BOUS9T)

[Joince_Nien]

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· latest Roon version 2.58 (build 1606), Roon server OS ROCK v2.58 (build 1608). Roon server will shutdown and restart while streaming Qobuz or TIDAL 192k/24bits music.

Tell us about your home network

· Asus WiFi router TUF Gaming AX4200, SOTM switch sNH-10G, no VPN use

[alex_h (Alex)]

@Joince_Nien,

Thanks for reaching out to us about this.

To help us investigate the issue, could you please collect the Roon Server Logs from your ROCK?

1. Collect Logs:

   Follow the instructions here to retrieve the logs:

   How to collect Roon Server Logs

2. Upload Logs:

   Please upload the files to our secure storage here:

   Logs Storage

3. Timestamp:

   Could you please also note the exact time (local time) when the problem last occurred? This will help us pinpoint the event in the log files.

Thanks.

[connor]

Hi @Joince_Nien,

Are you running RoonOS on a virtual machine? The instance we see in Roon diagnostic logging is not a bare metal install.