Roon Server Software No Longer Running

I am using a Nucleus Rev B. IA couple of weeks it stopped working, likely because the server software is no longer running (see attached screen shot).
I reinstalled the operating system and restarted the Server Software. The message indicates that the restart is successful, but the error persists (software not running). Attempts to reset the settings fail.

Sorry for the trouble here, @Edgar_Meyhofer!

Can you please use the directions found here and send us over a set of logs using a shared Dropbox link (or any other file sharing service)? Thanks!

thanks for your quick reply. Here is a link to the requested logs:


were you able to download the logs to investigate why I am experiencing problems with my Nucleus?

I’m sorry for the delay here, @Edgar_Meyhofer

Can you try the following?

  • Stop RoonServer from running in Nucleus’s WebUI
  • Navigate to your Nucleus’ Database Location
  • Find the folder that says “RoonServer”
  • Rename the “RoonServer” folder to “RoonServer_old”
  • Restart the RoonServer in the WebUI to generate a new Database
  • On the Roon Remotes, press “Use another Core” and connect to the new database

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