Roon server stop working after changing IP address

Core Machine (Operating system/System info/Roon build number)
I’m using Roon Version 1.7 (build 555) stable 64 bit on a Ubuntu Server version 18.04

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

The network is working; i can connect to the Roon Core (also via SSH), the music library is reachable

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
I’m using Roon on my laptop

Description Of Issue
After I changed the IP address of the server I cannot play the music anymore

When I try to access my account in the roon software I receive this error :

root@ubuntu-1804-roon:/var/roon/RoonServer/Logs# tail -f RoonServer_log.txt
06/13 15:36:23 Trace: [broker/accounts] refreshing account info for email='' userid=093e7e4a-1ef9-4c77-a938-3218927626dc
06/13 15:36:23 Trace: [fiveaccountserver] POST
06/13 15:36:23 Trace: [fiveaccountserver] BODY token=8cf0d914-cfc2-4a9d-93ec-408e97584169
06/13 15:36:24 Trace: Successful POST response from
06/13 15:36:24 Trace: [fiveaccountserver] GOT {"status":"Success","userid":"093e7e4a-1ef9-4c77-a938-3218927626dc","token":"8cf0d914-cfc2-4a9d-93ec-408e97584169","expiration":30,"email":"","groups":[]}
06/13 15:36:24 Warn: [broker/accounts] failed to auth: Result[Status=Unauthorized]
06/13 15:36:31 Info: [stats] 1635mb Virtual, 655mb Physical, 336mb Managed, 0 Handles, 66 Threads

When I try to play a song I receive the following error : 

06/13 15:39:23 Debug: GET /image/iahaaaaa.256.jpg
06/13 15:39:23 Info: [Altoparlanti portatile] [zoneplayer] Playing: /mnt/RoonStorage_cfde32a7468e3a6b613ca4ca618443b6cd32c9ed/Musica leggera/Straniera/Joe Jackson/1980 - Joe Jackson - Beat crazy/09 - Biology.mp3
06/13 15:39:23 Info: [Altoparlanti portatile] [zoneplayer]     Open Result (Playing):Result[Status=Success]
06/13 15:39:23 Info: [Altoparlanti portatile] [zoneplayer] Starting playback
06/13 15:39:23 Trace: [Altoparlanti portatile] [zoneplayer/raat] StartStream Sooloos.Broker.Transport.RaatZonePlayer+Endpoint: StreamParams[SampleRate=44100, BitsPerSample=24, Channels=2, Layout=Stereo FrameCount=11981952] => StreamFormat(channels=2, bitspersample=24, samplerate=48000, isdts=False) streamid=550393033
06/13 15:39:23 Trace: [System Output] [raatclient] SENT [14]{"request":"setup","format":{"sample_type":"pcm","sample_rate":48000,"bits_per_sample":24,"channels":2,"sample_subtype":"none"}}
06/13 15:39:23 Info: [zone Altoparlanti portatile] OnPlayFeedback Playing
06/13 15:39:23 Trace: [Altoparlanti portatile] [LowQuality, 24/44 MP3 => 24/48] [PLAYING @ 0:00] Biology - Joe Jackson / Joe Jackson Band
06/13 15:39:23 Warn: [prebuffer] in buffer threadSystem.Exception: Read failure: UnknownFailure
  at Sooloos.Audio.MediaDecoderAudioSignal.Read (System.Byte[] buffer, System.Int32 offset, System.Int32 frames) [0x00232] in <7f650454774a4a2292054a6eda24cda1>:0
  at Sooloos.Audio.SeekableBufferedAudioSignal._Buffer (System.Int32 buffer_seq) [0x0003e] in <7f650454774a4a2292054a6eda24cda1>:0
  at Sooloos.Audio.SeekableBufferedAudioSignal+<>c__DisplayClass31_0.<_StartBuffering>b__0 () [0x00000] in <7f650454774a4a2292054a6eda24cda1>:0
06/13 15:39:24 Trace: [System Output] [raatclient] GOT [14] {"status":"OutputMessage","message":{"signal_path":[{"quality":"high","method":"wasapi_shared","type":"output"}]}}
06/13 15:39:24 Trace: [System Output] [raatclient] GOT [14] {"audio_port":0,"audio_port_tcp":53353,"status":"Success","clock_port":59197}
06/13 15:39:24 Trace: [Altoparlanti portatile] [zoneplayer/raat] Endpoint System Output State Changed: Idle => Prepared
06/13 15:39:24 Trace: [Altoparlanti portatile] [zoneplayer/raat] synced to endpoint System Output clock: realtime=22121000 rtt=500us offset=-1031756879us delta=-1031756879us
06/13 15:39:24 Trace: [System Output] [raatclient] SENT [15]{"request":"stream","stream_id":550393033,"first_seq":-1,"nak_port":-1,"buffer_size":10,"ready_threshold":0.2}
06/13 15:39:24 Trace: [System Output] [raatclient] GOT [15] {"status":"Buffering"}
06/13 15:39:24 Trace: [Altoparlanti portatile] [zoneplayer/raat] Endpoint System Output State Changed: Prepared => Buffering
06/13 15:39:24 Trace: [Altoparlanti portatile] [zoneplayer/raat] [zoneplayer/raat] selected System Output as clock master
06/13 15:39:24 Info: [Altoparlanti portatile] [zoneplayer] Track ended unexpectedly: Sooloos.Audio.BufferedReadException: error during buffered read ---> System.Exception: Read failure: UnknownFailure

I have already restarted the server (a couple of times)

Thank you in advance

Now the problems seems resolved.

I have had the error “failed to auth” until 2020-06-14, 13:04, and then - at 14:01 - the authentication was successful.

Maybe a temporary problem.

1 Like

Hi @Paolo_Maggio,

Glad to hear that the issue is resolved! If the behavior re-occurs, please just let us know and we can take another look at what’s going on here, you can reference this thread and we can open it back up if needed, thanks!

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