Roon Server stops working intermittently on MacOS Sequoia 15.1 (ref#LE9WV9)

Support
1

What best describes your playback issue?

· Music doesn't start when I press "Play"

What type of Zone is affected by this problem?

· *Network Zones* are affected.

Is the affected network Zone connected with Ethernet or WiFi?

· WiFi

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Both streaming and local* *library* music are affected.

Do you encounter any playback errors with the "System Output" Zone?

· The System Output has the same problem as my other Zone.

Do you have a complex network setup?

· I have a *mesh network* with devices connected to multiples points

Your local network might need some re-arranging to support Roon.

· None of the suggestions have helped me. I'd like to submit a support request.

What are the make and model of the affected audio device(s) and the connection type?

· As before. RoonServer is the problem.

Describe the issue

I'm on MacOS Sequoia 15.1. The problem is that the Roon Server stops working, which means that pressing the music play button does nothing, but it had worked for the previous album. It just stops for no reason. I have to open the Mac 'Activity Monitor' app, force quit the RoonServer process, reopen the Roon app which restarts the RoonServer, then I can play music again. It has been doing this since MacOS15. I'm glad I've now figured out how to make it work without restarting my whole machine each time, but can you please fix?

Describe your network setup

This isn't the problem. It's the RoonServer stopping working.

2

I’ve read a few posts on issues related to Sequoia 15.1 with Roon. It is a known problem.

You can search for that in the forum to find the posts.

3

Thanks Mike. I had a look for other similar posts but could not find any that had the same problem. Is there a way to log this as a bug with the Roon technical team, or do they only have a community forum? ie. how does actual bug logging get done for Roon?

4

You already have logged it by creating this ticket in the support category. The support team will see it after the weekend and respond.

5

The Support category in the community forum is the place to communicate with the Roon Team on issues.

The Support team doesn’t work on weekends. Other users can provide answers or try to help while waiting for support to reach your post in the queue.

There are known issues related to Roon with Sequoia 5.1. The support team is working on it and they will respond to your specific issue soon.

6

Hey @scott1,

Thanks for taking the time to write in and share your report! Welcome to the community as well - @Mike_LC is correct in that we’re aware of some known issues tied to the recent Sequoia update.

However, I’m not 100% convinced your issues fall within the known issues we’re tracking, nor that it’s a bug within Roon. I’d like to test out a few troubleshooting steps to see we can’t get your Roon Server running smoothly again.

First, make a fresh backup of your current Roon database. Then, setup a direct hardwired ethernet connection from your Mac directly to your primary router.

After that, please clear your .tmp folder of any Roon-related files you see.

  1. Close RoonServer.
  2. Open Finder and click Go → Go and navigate to /.tmp. Delete any Roon-related files you see.

Let me know if your issues persist after testing out the above. If they do, see if refreshing your Roon database settings may help- steps to follow may be found below:

  • Create a Backup of your current database
  • Exit out of Roon + RoonServer (from taskbar area)
  • Navigate to your Roon Database Location
  • Find the folder that says “Roon Server” and “Roon”
  • Rename the “RoonServer” folder to “RoonServer_old” and “Roon” to “Roon_old”
  • Reinstall the Roon App from our Downloads Page to generate a new Roon folder
  • Verify if the issue persists on a fresh database before restoring the backup

Here is the process outlined from a macOS machine:
roonoldmac

7

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