Roon server unable to detect Cambridge Audio cxnv2 (ref#LVUSV2)

[ewooden]

What’s happening?

· Other

How can we help?

· None of the above

Other options

· Other

Describe the issue

Roon server not seeing my Cambridge Audio cxnv2

Describe your network setup

Cisco Meraki

[benjamin]

Hi @ewooden,

Hello

Thanks for reaching out with your message!

In the future, for us to be able to better assist you, can we kindly ask that you resubmit a proper support ticket by filling out the questionnaire using the below link.

Please select the option that best matches your specific issue type instead of simply selecting “other”, as this form was created to help diagnose issues while gathering information and it will allow the support team to be able to best assist with your specific issue type.

Thank you!

https://account.roon.app/en/contact/new-ts-request

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Since we don’t have much information around your setup, and what you’ve tried already, here are a few basic troubleshooting steps for you to try:

1. Reboot both your Roon Server and router
2. Confirm both the Cambridge and your server are on the same local subnet within your local network
3. Since you’re running Roon on your Mac - confirm that there is no firewall blockage occurring. An easy way to test this would be to temporarily disable your Mac firewall and see if the same issue occurs.

If you could, please use the directions found here and send over a set of Roon Server logs to our File Uploader?

Thank you!