Hi! What’s not quite right with Roon?
· None of the above quite fits
None of the above quite fits
· None of these quite match
Tell us what's going on
· Roon Server failed to update
Tell us about your home network
· Linksys Velop WiFi 6
Hi @Gordon_Lau,
DNS resolution errors are a common causes for update failures. RoonServer needs to reliably resolve the download server URL; if it fails too many times in a row, the automatic update will fail.
Please ensure you have a reliable DNS server assigned in your router settings administration page. We recommend Cloudflare (1.1.1.1) or Google (8.8.8.8).
If this doesn’t help, can you please share a screenshot of your RoonOS Web Admin page?
You can also force the server to the latest available version by creating a Backup, deleting RoonServer, and then installing it again. You’ll obviously need to then restore the Backup.
- Stop RoonServer from running in ROCK’s WebUI
- Navigate to your ROCK’s Database Location
- Find the folder that says “RoonServer”
- Rename the “RoonServer” folder to “RoonServer_old”
- Restart the RoonServer in the WebUI to generate a new Roon database folder
- On the Roon Remotes, press “Use another Roon Server” and connect to the new database. Then restore your Backup.
Let us know if this helps.
We’re going to allow this thread to auto-close due to inactivity. We assume this issue was resolved behind the scenes. If you still require troubleshooting assistance, please reach out in a new tech support request here to reactivate the thread. Thank you!