· Other
· None of the above
· Other
Roon hasn’t worked in a month and has wasted way too much of my time, I have posted here numerous times and more time wasted, I don’t want a community, I want support, which doesn’t seem to exist. I will cancel my subscription.
Done this several times and more time wasted
While I completely understand (and support) your desire for a real support channel that’s not a forum, your user profile indicates this is your first post here so it doesn’t seem like you’ve tried particularly hard to obtain support via the current channel?
It does if you go here → Support and click Get Help
Just chiming in here to give my own feedback.
You’re right that a support channel does exist. What sometimes bothers me is random users chiming in, all with good intentions mind you, with either incorrect help or turning it into their own “I need help also” ticket.
Well yeah, just saying that the OP didn’t open a ticket there.
(users chime in usually if official support is overwhelmed and takes too long, but this got much better with the recent staff addition of Vadim. Anyways, in most cases the advice by the experienced users gets the problem out of the way quickly if it’s a common one)
Not the case. I have posted at least twice - I think more. As well as all the lookups and restarts and switching from wired to wireless and computer restarts and network restarts.
I don’t want to be nice or not not nice or improve or detract from the community or criticize or praise. I don’t want a community, I don’t want a conversation. I want a support technician.
I’m sorry, you may think that you have posted at least twice before, but the forum does not seem to have any record of your posts…
And the Support category of the forum is where the Roon Labs Support Technicians provide support.
This is exactly what I don’t want to do. I followed the Get Help path entered my problem and described my network and hit enter, I am not computer illiterate,
In any case, I’m in ab endless login loop that tells me to login and then tells me I’m already logged in. No way out. Have an error mesh and have true$ hard wired Ethernet as well as wireless.
Looking for tech support. If it exists, please tell me where.
So, your initial post was stating that you were cancelling your subscription because you hadn’t had any support. I moved it to the Feedback category of the forum since it seemed the most appropriate place.
If you do want support (and now you have given further information that should assist the Support team to resolve your issue), I shall move this thread back to the Support category. A member of the Support team will take up this issue with you further.
This is something another user posted about a couple days ago. Two of us provided what is the most likely solution (deauthorize your login instances via the account web portal), but that user never followed up. Roon is usually quite good about providing help, so I’m curious about your post being so very similar to the other new user’s post.
Hello @Gerald_Wein,
Thank you for reaching out to Roon support — we’re sorry to hear that you’re experiencing issues.
The account you’ve used to post this message does not appear to be tied to an active Roon server instance. Could you please confirm if you have another email address that you may have used previously to sign into Roon?
Once we can identify which Roon instance is associated with your account, we’ll be happy to assist you further with the application issue.
Regarding the login loop you mentioned:
Additionally, could you kindly attach a screenshot showing where you are experiencing the login loop?
It would also be helpful if you could let us know where your Roon Server (also known as the Roon Core) is installed.
Are you encountering issue when connecting within the same environment where the Roon server installed?
This will help us better understand the situation and determine the best way to assist you.
Looking forward to your reply!
Hello, Vadim
I have only one email address (this one) and Roon tells me I am signed in. Nucleus is running on a fairly new Mac Mini Pro. It was working fine and I can’t isolate a factor when it got into this state.
Mac OS up to date: Sequoia 15.4.1.
I have had some problems screeshoting this new environment, but will get you some shots.
Other software I use works fine: email, office suite, photoshop/lightroom.
Qobuz stuck at the moment, though. Tells me I haven’t identified an output device.
Hello @Gerald_Wein,
Thank you for the update. It sounds like there may have been a little confusion regarding the terms — just to clarify, Nucleus is our dedicated hardware device that runs Roon OS.
In your case, it seems that Roon is running on a Mac Mini Pro, not a Nucleus.
Regarding your issue — are you experiencing a problem where your output devices are not visible in Roon under Settings → Audio?
If so, it’s important to mention that after the recent Sequoia (macOS 14) update, many users have reported that macOS restricts network access for applications like Roon.
This can cause output devices and endpoints not to appear properly.
We recommend checking the following:
Please give that a try and let us know if you’re still experiencing issues afterward — we’ll be happy to assist further!
Thanks, Looking up because we have a change. Roon was authorized for local network, but after a couple of toggles and restarts, the problem has evolved so that it now hangs on “connecting”
Hello @Gerald_Wein,
Thank you for the update.
I’ve gone ahead and enabled diagnostic mode for your account. From what I can see, you have a previous version of Roon installed, which requires restarting the application.
04/28 16:42:45 Debug: [9] ServerRestartNeeded, serverpath: /Applications/Roon.app/Contents/RoonServer.app/Contents/MacOS/RoonServer
04/28 16:42:45 Debug: [9] ServerRestartNeeded, serverpath: /Applications/Roon.app/Contents/RoonServer.app/Contents/MacOS/RoonServer, FindServer path: /Applications/Roon.app/Contents/Resources/../RoonServer.app/Contents/MacOS/RoonServer
Cmd + Space → type “Roon”).Cmd + Option + Esc to open the Force Quit Applications window.If restarting the application doesn’t resolve the issue, please let us know here, and we’ll continue with the troubleshooting.
Quit Roon and started from Apps. It can’t fine the server. If I click in find and say Use this Mac, it brings me back to the login loop.
Hi,
Sometimes Roon licensing server gets confused and thinks the current Roon Server is an additional different installation.
Just press the unauthorise icon, it’s quite safe, and then login as normal.
Hi @Gerald_Wein,
Thanks for the screenshot! @Carl is absolutely correct above - if you’re using the same MacMini listed under the ‘Your Devices’, then click the ‘Unauthorize’ button and it should take you through a few steps to get you squared away properly and back to your music!
We’ll be monitoring for your results. 
Thanks,
Other work has had me away from the computer all day, but anxious to try this tomorrow. Will keep you posted.
