Roon show the wrong song on the now playing.....see picture for explanation

Roon Core Machine

Intel NUC 11, ubuntu latest version

Networking Gear & Setup Details

NUC is wired directly to router

Connected Audio Devices

sonos play 5

Number of Tracks in Library

about 14000

Description of Issue

see the picture I attached - I’ve seen this a few times now

Hi @Ian_Hudson ,

Thanks for the report here! Can you please let us know:

  1. Have you seen this issue occur on any other zones or just the Living Room Stereo?

  2. Where are the tracks stored, are they on NUC internal storage or an external drive, etc?

  3. Is there any pattern to the type of content this impacts? Does it impact TIDAL/Qobuz as well?

  4. What does the network setup look like, can you let us know the model/manufacturer of the router in use?

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I have seen it other zones, yes
The tracks are stored on the NUC on a different drive than the system drive. The NUC has a M2 SSD 256 GB with just UBUNTU and Roon Core and a 500GB SATA SSD with about 240GB of music on it
I have Tidal and it doesn’t seem to happen with it, but I’m not 100% sure - I’ll keep an eye on it
I live in Toronto and use Bell as an ISP. The router is one of theirs, the 3000

It seems to happen after playing music for a long time if that helps…and I think (I’ll keep an eye) only on Roon Radio

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Have you rebooted everything from the network outward since it started happening?

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yep - a few times…that’s not the issue.

It actually just happened again. here’s the situation:

  • I have a filter that shows all my local music. I went to that and hit shuffle just to get random tunes from my entire local library. (I do that all the time)
  • It stared playing fine, and about 33 songs in, I looked at the now playing, and it was showing the next song in the queue as what was playing…
  • I paused playback and left it for a hour or so (got some calls)
  • when I resumed playback, it continued not from where the last song ended off, but from the point of the now playing screen, so things look fine again…

This isn’t a deal breaker for me. I was mostly reporting it so that Roon developers could investigate and squash a bug. I work in IT, and this software is so slick I just figured they would want to know about this fault…I would. But hey, maybe it’s just me getting this - I dunno - but if others are experiencing this, they probably would want to fix…and I’m willing to send logs, or continue to troubleshoot… this is pretty consistent behavior for me, and I feel like I have a pretty optimal setup for my smallish local library of 790 albums. It shouldn’t happen…

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Hi @Ian_Hudson,

Thank you for the clarifications in your most recent post. The team will dig into logs around the timestamp. Hopefully, we’ll learn something that will bring about a quick resolution. Stay tuned and we’ll circle back shortly.

Thanks -

A question - how can you see “logs around the timestamp”? I didn’t send any logs? Are you able to see my activity at Roon headquarters? or do you need me to send logs of some sort?

also, it just happened again. It seems like the now playing can’t keep up with what is playing, It slowly starts to lag behind. For example the next song starts playing through the speakers, but the now playing shows there is 15 seconds left of the previous song…hope that makes sense.

only seems to happen on my local library, not tidal

Hi @Ian_Hudson,

There is basic diagnostic information in the form of report logs that our servers can request from your Roon Core, provided it’s online and you’re logged in. Roon generates error reports when there are network problems or the software isn’t working correctly. These are the same system logs that we’ll sometimes request from users in support situations where their Core is functioning or can access the LAN, but not connected to the internet.

In your case, there are network failures during the Last.fm playback session of your original report; there are similar indications that the network reachability is changing at somewhat regular intervals (roughly 20-30 minutes), as well as local network errors consistently throughout more recent logs. While this is a unique manifestation UI glitch and playback interruption due to a network error that the team will certainly look into, underlying network connectivity problems can certainly explain it, and may continue to plague your listening experience if uninvestigated for too long.

If you’re able to use the IP address on the router to access the web interface, you can check that the Bell Hub 3000 is in bridge or passthrough mode. Additionally, you may want to try changing your router’s DNS server assignment from the IPS-provided address to one that our user base recommends, if you haven’t already: Cloudflare DNS or Google DNS.

Please reach out if that helps or if we can clarify any of the above suggestions. Thank you again for your patience.

Thanks for the reply. Last’fm huh? I wonder where that is coming from? I do not use it.

How can I turn that off?

I’ll check the router for bridge mode and I may change DNS but I ran a test on that a whike back and it said my DNS settings were optional.

Anyway, good to get some details to dive into. I’ll report back……

Wait, So you mean it SHOULD be in bridge mode or not because that means that the hub 3000 would then not do wifi or dhcp - And I need that.

I also logged into last.fm and there are no apps scrobbling to it…

Ok, this is happening with regularity now - it’s skipping songs, wrong song showing in the now playing queue. I can’t get through 1 album without it happening…it’s becoming useless…I do not trust it…
I wonder if it because I am primarily using Sonos and all my Sonos is wifi?

I just unplugged all my Sonos gear, restarted my router/modem, and plugged Sonos back in…we’ll see how that goes.

I will say that this never happened playing to Sonos using Jriver with my local library. I recently switched to Roon, bought a year license, a Intel NUC and was really enjoying it until recently…This is a problem that started small, and now it’s very frequents…
Also, I have an extremely fast internet connection - 1.5 GB Fiber…to which my core is hard wired. If I do a speedtest, I get well over 1GB… I’m also surprised that Roon playback of a local library is dependent on my Internet connection? (if I am understanding your post correctly).

If this continues, I will be forced to go back to JRiver and get back to seamless music playback…that’s a last resort of course…

Thanks for all your help…