Hi! What’s not quite right with Roon?
· Roon is slow, freezing or won’t start
Roon is slow, freezing or won’t start
· Roon won’t start up at all
Tell us what's going on
· get a message "waiting for Room server. i close Roon re-start computer and still same message. sometime it will open and show only 11 albums!! i have hundreds. i search my history and it shows all past albums as being "unavailable"! i tried restarting computer and Roon problem persist. frustrating.
Tell us about your home network
· TP-link router, firewall on MacBook is disabled.
Hi @rudy_myers,
Thanks for writing in and sharing your report! Based on your Roon devices, it looks like you might be running devices across more than one subnet within your network.
You can typically see this if your devices IP addresses are different, for example:
192.168.0.yy and 192.168.10.zz
To improve this, see if you can temporarily disable all but a single subnet across your network temporarily, and see how things perform.
Let us know how it goes and if you have questions along the way. 
hello
not sure what you mean by a sub unit? i have a dedicated wifi and i don’t use other devices besides my computer which is my Roon source. i have a cell phone that uses the cell network. only the blue sound node and the computer share the internet connection. this has become very frustrating. usually taking 20 minutes to get Roon connecter or more. the “loading” screen will never change sometimes. i have to re-start my computer several times and re-start Roon to get it to function. sometimes this does to work. ready to cancel my subscription. just too much work. and if i do get ti to load it will only display 12 albums in my library!! and if i go to history all the prior tracks are marked unavailable?
Hi @rudy_myers,
Thanks for the reply! In Roon’s architecture, your Server and your Control (both on your Mac) need to have a constant, open conversation.
Every connected machine in a local network receives a specific IP Address, and each IP Address is nestled within a subnetwork. Roon requires all devices to be on the same IP range, so any devices used by Roon can’t be on a different subnet than the device running Roon Server. This includes remotes and endpoints. This means they must share a similar address, just like all buildings on a campus have the same main address, but different building numbers.
How can I tell if my devices are on the same IP range? First, you need to determine the IP address of your devices.
An IP range will be something like 192.168.1.x, and ‘x’ changes for each device on the network. For example, your server machine might be 192.168.1.4. If this is the case, you’ll need your remotes and endpoints to also start with the same first 7 numbers in the IP scheme 192.168.1. If those first 3 sets of numbers are different, then they’re on a different subnet.
You can check the IP addresses of your devices by accessing your Router settings, and then selecting typically a subsetting named “Devices” or “Devices List.”
If you’d like, we can help you navigate these settings, just let us know what make and model router you’re using, along with any other network gear in your chain between your Roon Server and your primary router.
When you are in this state, could you please navigate to your Roon Settings > Storage and share a screenshot? We’ll want to confirm your watched folders are successfully connected.
Thank you, Rudy! 