Core Machine (Operating system/System info/Roon build number)
Nucleus plus.
Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
Comcast box set up as ethernet.
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
Denon AVR 4300h, Nucleus plugged in via HDMI.
Description Of Issue
Just got my iPhone 12 Pro replacing an iPhone 10, Roon app worked fine on the 10 but shuts down on the 12 pro after running for a few minutes… It’s woking fine on my iPad and Mac book.
noris
November 18, 2020, 7:05pm
3
Hi @David_Newman ,
Can you please try to uninstall the Roon app, reboot your iPhone, and reinstall the Roon app from the Apple App Store? Does that help?
I did that, no luck. It stopped shutting down for a bit this morning but now shutting down again.
noris
November 20, 2020, 5:35am
5
Hi @David_Newman ,
I’ve enabled diagnostics mode for your account and what this should do is deliver a set of logs to our server next time your iPhone is online.
Can you please try to use the iPhone for a few minutes and let me know here once you have done so? I’m hoping that the Roon application is active long enough to deliver the log report, thanks!
I will not be home for a few hours, I’ll turn it on when I get back, thanks
1 Like
davidh
(JimmyTwoTimes)
November 20, 2020, 7:20pm
7
I am having the same issue on my iPhone 12 pro . Roon remote is crashing a lot .
Roon support is aware, they are testing my phone, as of now it seems not doing it, I would reach out to roon support. Good luck.
davidh
(JimmyTwoTimes)
November 21, 2020, 9:29pm
9
I reinstalled the app and restarted the phone and it doesn’t seem to be doing it anymore. Only time will tell.
1 Like
My iPhone 12 Max Pro same issue keeps crashing same point on every song maybe 5-10 seconds in.
noris
November 24, 2020, 6:31am
11
Hi @David_Newman ,
Have you had a chance to try to use the app? Is Roon still crashing?
Unfortunately, I am still not seeing any logs delivered on my end from your iPhone.
Would you by any chance be able to access the Console logs on the iPhone, reproduce the issue and send a set?
Yes, used it on Sunday, now seems to be working. I will let you know if it starts to act up again.
Thank you
1 Like
Amin
(Amin)
November 27, 2020, 3:39pm
13
Same issue here
It was working flawlessly on iPhone 11, since the upgrade to 12 app is systematically crashing after few seconds
noris
Split this topic
November 30, 2020, 3:27pm
14
A post was split to a new topic: iOS Roon Crashed
Hi Robin, no fix that I am aware of, mine just started working! Contact support direct and see if they have figured it out…good luck.
David
noris
Split this topic
November 30, 2020, 3:25pm
16
A post was split to a new topic: iPhone 23 Pro Max Roon Crashes
davidh
(JimmyTwoTimes)
November 30, 2020, 10:07pm
18
What a mess recently with apple devices and roon. I have to say I am using Audirvana more and more due to this.
I am having the same issue on my iPhone 12 ProMax, I have a Roon Core.
Yea, I am still have that issue, hope one day there will be a fix
Same issue here. The uninstall worked for a couple of weeks, now it’s back.
This is incredibly frustrating… and that’s before the playback crackle issues.