Roon shutting down problem on my Core PC

[Jaewoo_Suh]

Roon Core Machine

Window 10, Intel(R) Core™ i5-7600 CPU @ 3.50GHz, 16G RAM

Networking Gear & Setup Details

Realtek PCIe GbE Family controler#4, Ethernet

Connected Audio Devices

KEF LS50 W2, linked with wifi

Number of Tracks in Library

almost none, below 100

Description of Issue

My roon are shut down in few minute when i start streaming via tidal. To resolve my problem i deactivate my window fire wall, reinstall roon but it doesn’t work.
I’m really frustrated with this uncomfortable situation. i hope this being resolved within 13 days before my anual subscription

[Jaewoo_Suh]

I search my log data and find there’s a problem with ohNet.DLL.https://drive.google.com/file/d/1I_4yKmIdVl09R6L6zVUG-rIrotKGYbRw/view?usp=sharing

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[noris]

Hi @Jaewoo_Suh ,

ohNet.dll is related to OpenHome, are you making use of any Linn devices or OpenHome applications? Can you please try to reinstall Roon fresh using the below instructions?

• Create a Backup of your current database
• Exit out of Roon
• Navigate to your Roon Database Location
• Find the folder that says “Roon”
• Rename the “Roon” folder to “Roon_old”
• Reinstall the Roon App from our Downloads Page to generate a new Roon folder
• Verify if the issue persists on a fresh database before restoring the backup