Core: iMac 27 inches, end 2015, i7 4 cores, 64 GB,
Library in an external disc with high read/write speeds.
Networking Gear & Setup Details
Core connected to ethernet 10GB
Clients connected with ethernet and with wifi
Connected Audio Devices
Mac Pro 2019 connected with ethernet.
Qutest connected to mac pro with usb
Headset amp Solaris
Other devices: ipad, iphone, homepod connected to same network with wifi
Number of Tracks in Library
Description of Issue
When I hit play on a song or an album, system will indicate “Playing x tracks” staying a few seconds “thinking”. Suddenly it will start jumping/skipping from one song to the other until the end of the CD tracks. Sometimes this behaviour will repeat over and over again. Sometimes it will play one of the album tracks (not the first one, but another one down in the CD track sequence).
Closing Roon and rebooting it sometimes fixes this issue.
This is happening with all kind of file formats. A CD that gives a problem now will not have any problem after a while.
This is happening playing songs directly from the core ( I can access it remotely) or trying to play songs from a client (my second mac or iphone, ipad, etc).
This is a problem that never happened to me with 1.7 and now is constant.
Your support will be much appreciated
External disk is an HDD.
The issue also happens with streaming services (Qobuz)
It happens with all zones. With System Output directly it is also happening
Thanks for your support
exactly the same with roon and my library on an iMac octacore maxed out with 128GB/2Tb/8Tb/64Tb. The problem exists since late. 2020
Library size is 751k tracks. Actually I deleted all synced folders and resync all folders for relocation. Should be done tomorrow. I will post if it helped.
I have rebooted the core as advised. For several hours it has worked well. This morning error has come again when playing a track from my Mac Pro as client of the iMac core. This has taken place at 10.09 CET. I have uploaded both the logs of the core and of the client in case it could help.
Thank you very much for your support
Thank you for sending those logs over. It looks like your Core is running out of file descriptors. Can you please confirm if you have many apps open in the background? Is the behavior the same with only Roon open?
Can you please navigate to the following path in your Roon Database Location and let us know how large this file is Roon/Database/Core/USERID/broker_2.db/ . You can click on this broker_2.db folder and press File -> Get Info in MacOS to see the file size. Thanks!
Good morning Noris
At the time I was running Daisy Disk which is a program that gives you information about your disk capacity and saturation. Besides Chrome, no more apps where executed. This core is used mainly for Roon.
About the broker_2.db folder size (sitting in /Users/albert imac/Library/Roon/Database/Core/29a9f00e599d4a14a4eadd215373edff) is 4,53GB.
Please let me know if there is any other thing that I can do to help
Thank you for letting us know the broker_2.db size and for sending a new log set. We are consulting with our QA team regarding your case, as soon as we have their analysis of your issue, we will reach out again. Thank you in advance for your patience here!
Reinstall the Roon App from our Downloads Page to generate a new Roon folder
Verify if the issue persists on a fresh database before restoring the backup
QA has noticed that there are several logs where Roon is importing Tags and this may be related to the issue. Do you have RoonAlbumTag or RoonTrackTags on the majority of your library? How many tags do you use?
Glad to hear that the system is behaving well now.
If these are TIDAL / Qobuz or iTunes playlists, then you can re-import them, but if you created them within Roon, they would be tied to the previous database. There is no way to do a partial restore, unfortunately.