Roon skips through tracks without playing despite connected server and streamer (ref#ND1QF0)

[Eric_Heine]

What best describes your playback issue?

· Music doesn't start when I press "Play"

What type of Zone is affected by this problem?

· *Network Zones* are affected.

Is the affected network Zone connected with Ethernet or WiFi?

· WiFi

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Only streaming* music is affected.

Please select the streaming service(s) with which you're encountering playback problems.

· TIDAL

Have you tried logging out and back in again to your streaming service in Roon Settings?

· Logging out and back in had no impact, the issue remains

Do you have an approximate timestamp of when the issue last occurred?

· 13:00

What are the make and model of the affected audio device(s) and the connection type?

· Holo May DAC KTE, Sonic Transporter Server and Sonore Optical Rendu

Describe the issue

Roon skipping /scrolling through tracks NOT playing anything
Server and Streamer are showing connected have updated and
rebooted everything

Describe your network setup

Small Green Computer Sonore Optical Rendu and Sonic Transport and Holo May KTE DAC

[noris]

Hi @Eric_Heine,

We need a little more information to narrow this down. Does the issue only happen with the Optical Rendu, or can you reproduce it on other zones as well? Also, what is the Streaming Quality in Roon Settings > Services > TIDAL set to, and does the issue happen with Maximum quality as well? Please let us know what you find.