Roon skips to next song mid-track on Tidal (ref#WDBNCB)

What best describes your playback issue?

· Music stops playing unexpectedly

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Only streaming* music is affected.

Please select the streaming service(s) with which you're encountering playback problems.

· TIDAL

Have you tried logging out and back in again to your streaming service in Roon Settings?

· Logging out and back in had no impact, the issue remains

Do you have an approximate timestamp of when the issue last occurred?

· 11:50am 2/3/25 "my funny valentine" miles davis quintet, miles davis

What are the make and model of the affected audio device(s) and the connection type?

· Arcam SA30, intel NUC

Describe the issue

Roon stops mid track and skips to the next song while listening to tidal

Describe your network setup

intel NUC running ROCK connected to router via ethernet

Hi @deansnodgrass,
Thanks for reaching out to ask us about this issue. I think the next step here is to enable some diagnostics on your account so our technical staff can get some more insight into what’s going on here.

However, before I enable this feature, I’d like to ask for your help ensuring we gather the right information.

First, can you please reproduce the issue once more and note the time at which the error occurs. Then respond here with that time, and I’ll make sure we review the diagnostics related to that timestamp.

Hi @daniel ,
The issue just occurred again.
4:21pm
Tidal
“In A Sentimental Mood” Duke Ellington, John Coltrane

Thanks!

I have noticed this too on occasion. In my case, this is almost always related to network issues.

@daniel

Just happened again
4:01pm
Tidal
“Games” Dorothy Ashby

HI @deansnodgrass,
Thanks for getting that time stamp to us. We were able to find the event in your logs.

02/05 00:01:40 Warn: [Broker:Transport] [zone kitchen + Living Room] Track Stopped Due to Slow Media
02/05 00:01:40 Debug: [27] FTMSI-B ti/94D86DEC download status: AllBlocksDownloaded accessTimeout:False openFiles:0 prev:(AllBlocksDownloaded,False,1)
02/05 00:01:40 Info: [Worker (2)] [audio/env] [zoneplayer] All streams were disposed
02/05 00:01:40 Info: [Broker:Transport] [zone kitchen + Living Room] OnPlayFeedback StoppedEndOfMediaUnnatural
02/05 00:01:40 Debug: [Broker:Transport] [zone kitchen + Living Room] _Advance (Track)
02/05 00:01:40 Trace: [Broker:Transport] [kitchen] [Lossless, 16/44 TIDAL FLAC => 16/44] [100% buf] [LOADING @ 0:00] Action Line - Dorothy Ashby / Richard Evans
02/05 00:01:40 Trace: [Broker:Transport] [Living Room] [Lossless, 16/44 TIDAL FLAC => 16/44] [100% buf] [LOADING @ 0:00] Action Line - Dorothy Ashby / Richard Evans
02/05 00:01:40 Debug: [Worker (3)] [raat/tcpaudiosource] disconnecting

This trace in particular Track Stopped Due to Slow Media is instructive. It tells us that your Roon server was unable to receive the data from Tidal fast enough to continue playback. Can you try a different ethernet cable and port on the router with your server?