What best describes your playback issue?
· Music stops playing unexpectedly
What type of Zone is affected by this problem?
· *All of my Zones* are affected.
Does the issue affect all file formats?
· The issue affects *multiple/all* file formats.
Does the issue happen with local library music, streaming service music, or both?
· *Only streaming* music is affected.
Please select the streaming service(s) with which you're encountering playback problems.
· TIDAL
Have you tried logging out and back in again to your streaming service in Roon Settings?
· Logging out and back in had no impact, the issue remains
Do you have an approximate timestamp of when the issue last occurred?
· Its happening constantly - Roon has become nearly useless
What are the make and model of the affected audio device(s) and the connection type?
· Wi-Fi to the BluOS. Apple Airplay to B&W speakers in various parts of the house
Describe the issue
Roon constantly plays a portion of a song, then skips to the next track. It says Tidal is slow to load. Nothing has changed with regard to my internet/wi-fi setup. I have gig speed connection. I check the speeds when the issue occurs and the speed is always >500-600Mbs.
Describe your network setup
Roon running on iMac 27" Late 2015 3.3GHz intel core i5 running Monterey 12.7.6. Ziply fiber internet connection. BluOS streamer at the stereo. I've double checked all software/firmware is up to date. Logged out and back into Tidal multiple times...