Roon skips tracks every 30 seconds with active Tidal account (ref#6P11LO)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· skiping from track to track every 30 secs. my Tidal acoount is current. tks

Tell us about your home network

· Netgear WNDR4500, my network is the same as before having the skip problem

2

30 seconds is exactly the „sample“ time granted by Tidal if the account connection isn’t working.

Log out of Tidal in Roon Settings > Services, reboot the Roon Server and log into Tidal again.

3

Hi @Kevin_Lo,

The diagnostic data confirms that your Tidal account is reporting a specific status called “Intro”.

This status comes directly from Tidal and indicates that the account does not have an active streaming license at the moment. This is why playback is limited to 30-second previews.

Please log in to your account page on tidal.com and verify that your subscription is currently active and paid. Once you confirm the subscription is valid on their site:

  1. Go to Roon Settings > Services > Tidal.

  2. Logout and then Login again to refresh the connection.

4

Hi @Kevin_Lo,

The latest diagnostics available to our servers show an active Tidal account recently synced with RoonServer. Was the sign out/sign in from Settings → Services → Tidal successful?

Let us know if you’re still having issues and we’ll suggest some more involved troubleshooting steps. Please also re-verify that content plays correctly in the Tidal web player outside of Roon.

5

We’re going to allow this thread to auto-close due to inactivity at this time. If you require additional troubleshooting or assistance, please reach out here in a new tech support request and our team will promptly reactivate the conversation. Thank you!