Roon skips tracks with no sound on Eversolo A8, works on other setups (ref#YY5CNS)

[andras.kiss]

What best describes your playback issue?

· Roon skips entire tracks in my queue

What type of Zone is affected by this problem?

· *Network Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Both streaming and local* *library* music are affected.

Do you encounter any playback errors with the "System Output" Zone?

· The System Output has *no problem*, it's only my other Zone.

How is the affected Zone connected to your RoonServer machine?

· Network - Ethernet

Which network audio protocol is the Zone using with Roon?

· RoonReady

Does the device show up at all in Roon Settings -> Audio?

· The Zone is listed under the wrong protocol

Does the device play audio from another source when using the same connection?

· The device has no problems with another audio source

Have you checked that Roon is whitelisted in any firewalls?

· I've checked the firewall and the issue remains

If the device has multiple output options, do the other options work as expected?

· Multiple output types are affected

Is the device using the latest firmware as per the manufacturer?

· Firmware is up-to-date but the issue remains

Do you have an approximate timestamp of when the issue last occurred?

· It’s 3-4days when I realized, server missing.

What are the make and model of the affected audio device(s) and the connection type?

· Dmp-A8 and Hegel h190

Describe the issue

Kiss wrote ----
I got a 60-day trial coupon when I bought an Eversolo A8. I like the service, it's really good, but one day the system stopped, it won't play anything, neither from my server nor from Qobuz. It just skips tracks, but there's no sound, but everything worked fine for weeks. Well, now it's free, but if I decide to subscribe, for 15€ a month, it won't work anymore, the service won't work. I have internet on my PC, I've updated everything, but I have no idea why it stopped.
I also reinstalled yesterday pc but same problem, however, default audio output play music, but all Roon ready devices are not.
Also tried install on my Mac Studio, no issues.
Any idea?

Describe your network setup

I have 300/300 fiber connections with tp-link mesh network WiFi 7, Roon pc is connected with Ethernet cable.

[andras.kiss]

as I wrote this before, I had everything set up and everything worked except for the Roon ARC, but one day everything just crashed. I have no idea what happened, I didn’t disable anything, everything works the same as before. I smoked with it again for two hours today but now it works, even if you gave me 1M dollars I wouldn’t be able to tell you what was wrong, because all my devices are plugged into a switch and that into the mesh router, so it’s just a wired connection. The A8 shows up as a Roon ready device, the Hegel doesn’t. but anyway, one device is enough for playback.

[daniel]

Hi @andras.kiss,

Welcome to the Roon community! I’m sorry to hear that a problem brought you here, but I’m glad Roon is working properly for you again. If you run into issues in the future, please let us know the date and time they occur—this helps us pinpoint the issue in your logs for better troubleshooting.

I also noticed that you’re still having trouble playing to your Hegel. We’d be happy to help with that as well. Could you provide a bit more information?

1. Which Hegel model are you using?
2. Are you able to enable the endpoint in Roon?
3. If playback starts but you don’t hear sound, could you share a screenshot of your signal path while playing to the Hegel?

Let us know, and we’ll do our best to get this sorted out for you!