Roon slow after update

2 posts were split to a new topic: Taking longer to start playback

A post was split to a new topic: Slower since updating

Hi @Mark_Mcelroy,

Thank you for the additional information here. I’ve passed your report along to the team for investigation, I’ll be sure to update you once I receive their feedback.

In order to help with their investigation could you provide a couple of specific examples of search and playback slowness?

  • What are you searching for? How long does it take? Can you provide a couple of examples?
  • What are you playing? How long does it take to play? Is this local or streaming content?

Downgrading is not supported, as mentioned here by Mike:

Hi Dylan
Qobuz & Tidal stores slow to load lets say New releases in qobuz & tidal could take 9/10 seconds to load unless there in your catch the page will load but you have to wait till the artwork loads album at a time, in 1.5 it was nearly instant or 1/2 seconds As for play back sometimes it can play instant sometimes it could take 6-7 seconds to start playing none specific on resolution. Even going to overview Genres & Discover could take 6-7 seconds to load again 1.5 was near instant… All in All generally just slower.
Hope this helps you more…

Yes, Same here

I would also like to downgrade to 1.5.

Hi @Mark_Mcelroy,

Are you still experiencing slowness in Roon? The team has been investigating these reports and we are hoping to gather some more information about what your current performance is like.

Please see the following steps. After each step below (except the reboot) let us know how many seconds each action takes:

  1. Reboot your Core machine.
  2. Open Overview page.
  3. Open Discover page.
  4. Perform a search for “The Beatles”.
  5. Open “The Beatles” artist page.
  6. Open the “Help!” album page.
  7. Start playback of “Help!” (how long does it take before it plays?).
  8. Search for “Daft Punk”.
  9. Open the “Daft Punk” artist page.
  10. Open the “Random Access Memories” album page.
  11. Start playback of “Random Access Memories”.

I’ll pass the above information over to the technical team to aid in their investigation. Thanks!

Done everything as you asked Overview takes about 3 seconds to fully load Discover takes about a good 8-10 seconds Beatles search 3-4 seconds open Beatles page 1 second Beatles playback instant…Daft Punk search 1-2 seconds opening album 1-2 seconds Daft Punk play back about 2 seconds.
Playback is quicker search a bit quicker.
I do know this is a new release and thing will get better hope this helps you guys

Thanks, @Mark_Mcelroy!

I’m passing the above along to the team. One last thing — Can you confirm if your Core is running an SSD and the total number of tracks in your library?

Yes core is SSD Most of the liberty is made up off Tidal & Qobuz and have about 170 albums stored on SSD Mostly Hi Res and a few DSD

Thanks for confirming, @Mark_Mcelroy. Can you give the total number of tracks in your library including TIDAL and Qobuz as well? You can see the track totals on the Overview screen.

66579 in total

A post was split to a new topic: Slow to start local album playback in Roon

Hi @Mark_Mcelroy,

In our last update we made a change addressing an issue that we identified to cause some slowness issues. This may not be the exact cause of the slowness you were seeing, but I wanted to check in and see how things are performing once everything is fully up to date.


HI Dylan a small inprovement overall 1.5 still quicker search is still very slow i but madonna in the search bar from the time i hit return to start till finish loading art work just short of 20 seconds long time Dire Straits till artwork loader 14 seconds Simon & Garfunkel 15 seconds till all artwork loaded… Improvement in overview & Discovery Hope this helps

Hi @Mark_Mcelroy,

Thanks for the update here, and apologies for the continued slowness!

We are continuing to investigate additional causes of slowness that seems to be impacting a small number of Roon users and are hoping to gather a little more information here. Please try the following and let us know how it goes!

  • Temporarily disable TIDAL and Qobuz by going to Settings > Services. How do things perform with only local content?
  • Enable only TIDAL. How do things perform with just TIDAL in place?
  • Enable Qobuz once more. How do things compare to when it was just local and TIDAL?

HI Dylan All localContent very fast no issue once i signed in to tidal it took 1minute 20 seconds to load initially after log out…
Still logged into just tidal searching the same artist as last mail Madonna to full load 8 seconds Dire Straits 9 seconds to fully load Simon & Garfunkel 11 seconds to full load…

Qobuz only logged in logged in initially 35 seconds but i don’t have much in Qobuz Madonna fully load 10 seconds Dire Straits 10 seconds Simon & Garfunke 6 seconds…

This is the results with same test after logging out and back in to both Tidal & Qobuz Madonna 12 seconds Dire Straits 9 seconds Simon & Garfunkel 14 seconds a improvement overall after logging out of both and logging back in. Again i hope this helps you…

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Same experience here, I’m on a different ticket with support, but think I have exactly the same experience with similar hardware, this to indicate to @dylan.

Giving up on dual service ! For me way to SLOW as above anyone having trouble with slow service since roon 1.6 & Qobuz was introduced i would say turn off Qobuz and your back to 1.5 speeds overall much faster… Just not working with Dual service

2 posts were split to a new topic: Slowness in Roon